Job Overview
Al-Futtaim Automotive is building a strong talent pool for future Workshop Planner job opportunities across the UAE, including Dubai. This opportunity is suitable for professionals with experience in automotive workshop planning, job allocation, technician coordination, and aftersales operations.
As a Workshop Planner, you will be responsible for coordinating daily workshop activities, assigning repair jobs to technicians based on their technical skills and experience, and monitoring job progress to ensure vehicles are completed and delivered to customers on time.
You will work closely with technicians, Service Advisors, workshop supervisors, and other departments to improve workshop productivity, maintain repair quality, and ensure smooth aftersales operations.
Candidates with a technical qualification in Automobile or Mechanical Engineering and at least two years of relevant workshop planning or automotive aftersales experience are encouraged to apply.
Key Responsibilities
As a Workshop Planner at Al-Futtaim Automotive, your main responsibilities will include:
Allocate repair and maintenance jobs to technicians according to job requirements, technical skills, and experience levels.
Manage and monitor the workshop planning board and job progress control system.
Ensure fair and effective distribution of jobs to maximise technician productivity and workshop efficiency.
Track ongoing repair activities and monitor work-in-progress to ensure timely job completion.
Coordinate with workshop teams to maintain smooth daily operations and meet vehicle delivery schedules.
Support the Fix It Right process and contribute to achieving workshop quality and performance targets.
Monitor technician time-clocking activities and report any irregularities or operational issues.
Provide regular vehicle repair status updates to Service Advisors.
Communicate any delays affecting vehicle delivery, including spare parts shortages, additional repair requirements, warranty issues, and delayed diagnosis.
Coordinate with technicians, supervisors, and internal departments to resolve workshop planning challenges.
Monitor job priorities and ensure customer vehicles are completed within the agreed timelines.
Support continuous improvements in workshop planning, resource utilisation, and service delivery.
Required Skills and Competencies
Candidates applying for Workshop Planner jobs in the UAE should have the following skills:
Strong knowledge of automotive workshop planning and job allocation.
Understanding of vehicle repair procedures, maintenance requirements, and repair orders.
Ability to assign technical jobs based on technician skills and capabilities.
Experience monitoring workshop planning boards and job progress reports.
Good understanding of automotive aftersales operations.
Strong organisational and time-management abilities.
Excellent communication and coordination skills.
Ability to manage multiple repair jobs and prioritise tasks effectively.
Good problem-solving skills and attention to detail.
Ability to identify operational delays and escalate issues promptly.
Good written and spoken English communication skills.
Ability to work effectively with technicians, Service Advisors, and workshop management teams.
Educational Qualifications and Experience
To qualify for this Workshop Planner opportunity at Al-Futtaim Automotive, candidates should meet the following requirements:
Diploma in Automobile Engineering, Mechanical Engineering, or a related technical discipline.
Qualification or previous experience as a Diagnostic Technician, or an equivalent automotive technical background.
Minimum 2 years of relevant experience in workshop planning, job control, or automotive aftersales operations.
Previous experience in an automotive dealership or professional service workshop is preferred.
GCC work experience will be an advantage.
A valid UAE driving licence will be an added advantage.
Familiarity with workshop management systems, planning software, and Enterprise Resource Planning (ERP) systems is desirable.
Strong understanding of technician productivity, repair scheduling, and vehicle delivery coordination.
About the Aftersales Team
You will become part of a professional and fast-paced automotive aftersales team focused on workshop productivity, repair quality, and customer satisfaction.
In this role, you will collaborate with workshop technicians, Service Advisors, supervisors, and other operational teams to ensure repair jobs are properly allocated and completed according to schedule.
Your contribution will help improve workshop efficiency, reduce vehicle turnaround times, and deliver a better customer service experience.
About Al-Futtaim Automotive
Al-Futtaim Automotive is part of the Al-Futtaim Group, one of the UAE’s leading diversified family businesses. The automotive division represents internationally recognised vehicle brands and provides a wide range of services, including vehicle sales, maintenance, repairs, and aftersales support.