Al Futtaim Private Company LLC
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.Job Role:
We are looking for a Workshop Planner to join our Toyota team in Sharjah. As a Workshop Planner, you will allocate the technical jobs to the technicians ensuring alignment of job requirement to technical skillset in order to optimize the workshop’s utilization. You will be the main link between the frontline and the workshop and supports timely performance of assigned technical jobs to ensure timely vehicle delivery to the customer.
Job Responsibility:
Ensure Fix It Right (FIR) Process is being followed to achieve FIR target.
Ensure jobs allocated are closed as per the schedule
Ensure no deviation on time clocking process, escalate as required
Ensure vehicle on time delivery by providing the vehicle progress update to Service Advisor
Allocate the Job to technicians based on correct category required to perform the job.
Monitor technician planning board and Job Progress Control Board as per monthly roster and escalate any concerns to the workshop manager
Ensure accurate/ fair distribution of jobs technicians’ utilisation and efficiency targets are achieved.
Required skills:
Has the ability to write technical reports’
Strong communication skills
Experience in allocating the job to technicians based on correct category required to perform the job
2 to 3 years’ overall experience as a Workshop Controller OR Workshop Planner in the automobile dealership
About the team
Reporting to the Aftersales Manager, you will working with Technicians & Service Advisor on a daily basis. You will communicate all changes that affect a vehicle to the concerned department and constantly collaborate with other internal & external departments to maximize overall business benefits.
What equips you for the role
Good communication skills, both written and verbal
UAE driving license will be an advantage.
Diploma in Automobile / Mechanical Engineering
Diagnostic Technician or Equivalent