Watch Technician

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates

Role Overview:
As a customer service representative specializing in the repair of watches and clocks, your responsibilities will revolve around providing exceptional service and technical expertise in repairing timepieces. Here’s what you’ll be doing:

Conducting proficient and technical repairs on watches and clocks.
Meeting set service targets effectively.
Providing accurate technical assessments regarding the authenticity and repairability of watches.
Ensuring quality control checks are verified and monitored.
Consolidating technical issues for efficient resolution.
Managing and following up on technical documentation.
This role requires a blend of technical proficiency, attention to detail, and excellent customer service skills to ensure that customers receive top-notch service and their timepieces are repaired to the highest standards.

Required Skills:
Enhancing product sales through effective after-sales service to generate service revenue.
Confidence and ability to collaborate as a team player.
Proficiency in managing complexity and handling intricate tasks.
Exceptional attention to detail.

High school diploma.
3-4 years of experience in a watch service technician role.
Attributes Equipping You for the Role:
Dedication to delighting customers through outstanding service.
Capability in managing complex situations.
Proactive approach and initiative-taking.
Strong drive for achieving results.