Warranty Executive – Al-Futtaim Motors | Toyota Jobs in Dubai, UAE

Job Overview

Al-Futtaim Motors is looking for a detail-oriented Warranty Executive to support Toyota and Lexus aftersales operations in Dubai, UAE. This role focuses on reviewing and processing warranty claims, ensuring compliance with manufacturer guidelines, and improving warranty performance across the dealership network.

The ideal candidate will have experience in automotive warranty administration, strong analytical skills, and the ability to work closely with service centers, technical teams, and other stakeholders to maintain high standards of quality and customer service.

Key Responsibilities

• Review, evaluate, and authorize warranty claims submitted by Toyota and Lexus service centers.
• Ensure warranty claims comply with manufacturer policies and documentation requirements.
• Process warranty submissions accurately to improve claim approval rates and reduce rejections.
• Monitor warranty claim quality, accuracy, and processing timelines.
• Conduct warranty audits across dealership locations to ensure compliance with company and manufacturer standards.
• Identify areas for improvement and develop action plans to enhance warranty performance.
• Support the implementation of Safety Recall Campaigns, Special Service Campaigns, and Customer Satisfaction Campaigns.
• Coordinate warranty parts recovery activities and maintain communication with manufacturers regarding returned components.
• Prepare warranty performance reports and monitor key performance indicators (KPIs).
• Collaborate with aftersales, technical, and dealership teams to resolve warranty-related issues and improve operational efficiency.
• Maintain accurate warranty records and documentation.
• Assist with continuous process improvement initiatives related to warranty administration.

Required Qualifications

• Diploma or Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related field.
• Additional certifications in automotive service or warranty management are an advantage.

Experience Required

• Minimum 5 years of experience in the automotive industry.
• 3–5 years of experience in a Warranty Administrator, Warranty Executive, or similar warranty-related role.
• Experience working with Toyota, Lexus, or other automotive dealership networks is preferred.
• Familiarity with automotive warranty policies, procedures, and manufacturer requirements.
• Experience using Dealer Management Systems (DMS) and SAP is desirable.

Required Skills

• Strong analytical and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Good understanding of automotive warranty administration and dealership operations.
• Knowledge of warranty auditing and compliance procedures.
• Strong reporting and documentation skills.
• Effective communication and stakeholder management abilities.
• Ability to interpret technical documents and warranty guidelines.
• Good planning, organization, and time management skills.
• Proficiency in Microsoft Office applications, especially Excel.
• Experience using SAP or similar ERP systems.
• Ability to manage multiple tasks and meet deadlines independently.

Why Apply?

This opportunity offers professionals the chance to join one of the UAE’s leading automotive organizations while supporting the aftersales operations of globally recognized brands. The role provides exposure to warranty management, compliance, and process improvement within a professional dealership environment.

Disclaimer: This job description is provided for informational purposes only. Job responsibilities, qualifications, and employment conditions may vary according to the employer’s requirements. Applicants should verify all details before applying.