Waiter – Armani Cafe, Dubai MOE

Full Time

Al Tayer

At Al Tayer Group, we pride ourselves on our portfolio of unmatched brands and our presence across the Middle East. Established in 1979, we have spent more than 40 years creating our business, which is built on passion, trust and relationships.

Job Details:
To attend to customer tables and to maximize sales by providing exceptional customer service, in a
professional and efficient manner, to all guests to ensure customer satisfaction

  • Roles:
  • Understand and anticipate customer needs, being attentive but not intrusive.
  • Have a complete and thorough knowledge of all menu items in order to be able to describe and
    recommend products to customers.
  • Ensure food quality and consistency is delivered at all times to Brand guidelines and Company
  • Manage the set up and close down of tables within section. Ensure tables are turned around and
    ready with minimal delay.
  • Ensure all guests receive positive and professional service to the highest standards to exceed the
    customer‘s expectations.
  • Take and process customer‘s orders in an accurate and timely manner.
  • Follow sequence of service standards as per brand guidelines.
  • Ensure all administration is completed accurately and in a timely manner, including customer
    database cards
  • Maintain cleanliness and hygiene standards.
  • Work within operational standards to ensure food and beverage preparation process remain within
    Company and Municipality guidelines.
  • Receive cash or payment in any authorized modes from customers. Issue receipts against purchases
    and reconcile receipts with sales figures.
  • Carry out additional tasks as instructed by management.
  • Key Performance Indicators (KPIs)
  • Cost control /Waste reduction
  • Adherence to work standards/operating standards ( e.g. hygiene, cleanliness, discipline etc)
  • Timely completion/achievement of assigned work/targets
  • Customer satisfaction/feedback (internal/external)
  • Education
  • Certification in Food and Beverage/ Catering would be an advantage
  • Experience:
  • 2 years of relevant experience in the catering industry
  • Functional Skills:
  • Able to communicate in English (verbal, reading and writing).
  • Interest and enthusiasm for the hospitality industry