UAE National Receptionist Jobs in Dubai | Al-Futtaim Motors Lexus Careers.

Job Overview

Al-Futtaim Motors is seeking a customer-focused Receptionist / Customer Reception Host to join its Lexus operation in Dubai, UAE. As the first point of contact for customers visiting the branch, the Reception Host is responsible for creating a welcoming experience and ensuring customers are guided to the appropriate department or Service Advisor.

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The role plays an important part in managing the customer journey from arrival to departure, coordinating appointments, handling customer complaints, and supporting high standards of customer service. The position reports to the Retail Service Manager and contributes to customer satisfaction and overall service performance.

Key Responsibilities

Customer Reception and Service

• Welcome customers warmly and professionally when they enter the branch.
• Identify the purpose of each customer’s visit and direct them to the appropriate department.
• Guide customers with scheduled appointments to the correct Service Advisor.
• Ensure every customer receives a professional and courteous farewell when leaving the branch.
• Maintain a customer-focused approach throughout the complete customer journey.
• Support a positive customer experience in line with Lexus and Al-Futtaim Motors service standards.

Appointment Management

• Answer incoming telephone calls professionally and efficiently.
• Schedule and reschedule customer appointments in coordination with the Customer Engagement Contact Centre.
• Follow up on customer appointment no-shows where required.
• Coordinate customer movements and appointments to ensure smooth service operations.

Customer Complaints and Issue Resolution

• Listen to customer concerns and identify the nature of complaints.
• Raise customer complaints and escalate them promptly to the Reception Manager.
• Follow up on complaints to support timely and complete resolution.
• Help manage the complaint cycle and maintain effective communication with customers.
• Support customer satisfaction by addressing service concerns professionally.

Customer Journey and Branch Support

• Assist in facilitating a seamless customer journey from reception through service completion.
• Support the management of health and safety concerns within the branch.
• Manage Electronic Vehicle Health Checks (eVHC) effectively as part of the customer service process.
• Coordinate with internal teams to ensure customers receive the appropriate assistance.
• Contribute to maintaining an organized, professional, and customer-friendly reception area.

Skills Required

• Excellent communication and interpersonal skills.
• Strong customer service and customer relationship management abilities.
• Ability to handle customer complaints professionally and support issue resolution.
• Strong organizational and multitasking skills.
• Good planning and coordination abilities.
• Experience with appointment scheduling and customer service coordination.
• Ability to work effectively in a fast-paced automotive retail environment.
• Professional and customer-focused approach.

Qualifications and Experience

• High School Diploma or equivalent.
• 2–3 years of experience in customer service or a related customer-facing position.
• Strong planning, organization, and time-management skills.
• Good customer interaction and relationship management skills.
• Experience in reception, automotive service, hospitality, retail, or similar customer-facing environments is advantageous.

About Al-Futtaim Motors

Al-Futtaim Motors is part of the Al-Futtaim Group and operates across the automotive sector in the UAE and the wider region. The business provides vehicle sales, after-sales services, maintenance, and customer support for leading automotive brands, including Lexus.