Job Overview
Al-Futtaim Motors is seeking a professional and customer-focused Aftersales Receptionist to join its Lexus service team in Dubai, UAE. This part-time opportunity is exclusively for UAE Nationals who have strong communication skills, a positive attitude, and an interest in customer service within the automotive industry.
The Aftersales Receptionist will be responsible for welcoming customers, managing service appointments, handling front-desk operations, and providing administrative support to the aftersales department. The role requires excellent organizational abilities and a commitment to delivering a smooth and positive customer experience throughout the vehicle servicing process.
Key Responsibilities
1. Customer Reception and Front Desk Operations
Welcome customers visiting the Lexus service centre and provide professional assistance.
Guide customers to the appropriate Service Advisor or relevant department.
Handle incoming telephone calls, WhatsApp messages, and email enquiries.
Maintain a clean, organized, and welcoming reception area.
Ensure customers receive prompt attention and a positive first impression.
2. Service Appointment Management
Schedule and manage vehicle service appointments using the designated booking system.
Confirm daily appointments and inform customers about scheduling changes or expected waiting times.
Coordinate with Service Advisors to manage customer bookings and avoid appointment conflicts.
Maintain accurate appointment records and upload customer details into the relevant systems.
Assist in organizing walk-in customers and scheduled service visits.
3. Customer Communication and Assistance
Provide customers with basic information about vehicle servicing, estimated waiting times, and required documentation.
Respond to customer enquiries regarding vehicle service status when Service Advisors are unavailable.
Contact customers to notify them when their vehicles are ready for collection.
Ensure clear and professional communication throughout the service experience.
Direct complex customer complaints or technical enquiries to the appropriate team members.
4. Administrative and Documentation Support
Prepare, organize, and maintain service-related documents and appointment records.
Assist with invoice printing and provide customers with the required copies.
Maintain accurate records of customer visits, telephone calls, and vehicle movements.
Support daily administrative activities within the aftersales department.
Ensure customer information and service documentation are properly maintained.
5. Coordination with Service Advisors and Workshop Teams
Assist Service Advisors with customer queue management and communication.
Coordinate with workshop and parts department teams to support smooth service operations.
Help maintain an efficient flow of vehicles through the service centre.
Monitor vehicle delivery procedures and support timely customer handovers.
Communicate customer requirements to the relevant departments when necessary.
6. Customer Satisfaction and Service Quality
Deliver professional customer service in line with Lexus brand standards.
Address basic customer concerns and escalate complex issues to the appropriate personnel.
Support Customer Satisfaction Value (CSV) and Net Promoter Score (NPS) feedback initiatives.
Maintain a customer-focused approach throughout every interaction.
Contribute to improving customer satisfaction and service quality.
7. Compliance and Additional Responsibilities
Follow dealership policies, customer handling procedures, and brand service standards.
Maintain confidentiality and accuracy when handling customer information.
Follow attendance, punctuality, and workplace requirements.
Assist with reception preparation for audits, promotional campaigns, and special events.
Support Service Advisors during peak business hours to minimize customer waiting times.
Help distribute service reminders, promotional information, and customer notifications.
Required Skills and Competencies
Candidates applying for the Aftersales Receptionist position at Al-Futtaim Motors should demonstrate the following skills:
Excellent customer service and interpersonal communication abilities.
Good knowledge of customer relationship management (CRM) systems.
Strong organizational and administrative skills.
Ability to manage multiple tasks in a busy automotive service environment.
Good attention to detail and accuracy in appointment scheduling.
Professional telephone, email, and customer communication skills.
Ability to work collaboratively with Service Advisors and workshop teams.
Strong problem-solving and customer-handling abilities.
Education and Experience Requirements
High school diploma or an equivalent educational qualification.
Additional training or certification in customer service or administration will be an advantage.
1–2 years of experience in reception, front-desk administration, or customer service.
Previous experience in the automotive industry or a vehicle service centre is preferred.
Familiarity with appointment scheduling systems and CRM software.
Good verbal and written communication skills.
Ability to maintain professionalism while handling customer enquiries and administrative responsibilities.
About the Opportunity
This part-time receptionist opportunity offers UAE Nationals the chance to work with Al-Futtaim Motors and support the customer service operations of the Lexus brand in Dubai. Candidates with previous reception, administration, or automotive customer service experience may find this role particularly suitable.
Job Location: Dubai, United Arab Emirates
Company: Al-Futtaim Motors
Brand: Lexus
Job Position: Aftersales Receptionist
Employment Type: Part-Time
Eligibility: UAE Nationals
Experience Required: 1–2 Years
Industry: Automotive / Customer Service
Important: Applicants should review the official vacancy requirements and eligibility criteria before submitting their applications.