Tenant Relations Manager

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
As the Tenant Relations Manager, you will be the primary contact and spokesperson for all tenants at Dubai Festival City Mall responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Al Futtaim Tenant Handbook, Administer Tenant Issue and Complaints Resolution process. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

Job Responsibility:
Ensure all tenants and key stakeholders are aware of the standards, products and services
Provide consultations to tenant’s on their business or operations needs
Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
Track, interpret and resolve tenant issues and responds to trends
Design, conduct, evaluate and interpret tenant satisfaction surveys
Assume daily point of contact for retailer relationship management the for tenant portfolio
Developing relationships via all avenues including retail partnerships, meeting and forums
Handling handover and takeover of tenants
Dissemination of information to the tenants on all operational matters

Tenant Performance Management
Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
Monitor and analyze tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
Action all areas of improvement based on the outcomes of performance metrics
Provide report performance metrics to the senior Mall Management team
Manage projects to meet key objectives that drive the performance of tenants
Maintain systems for collating and reporting on retail development and performance

Operational Management
Develop and implement the shop level tenant visitation schedule
Provide input to the Tenant Handbook
Generate the Tenant Activity Management Reports and recommendations

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures
Identify and ensure that the standards are communicated to all tenants and implemented accordingly

Required Skills to be successful
Knowledge of tenancy related issues in shopping malls
Strong knowledge and exposure to the GCC retail market
Minimum 5+ years of relevant experience tenant relations within a shopping mall or retail property management environment.

What equips you for the role
Strong communication, relationship building and motivational skills
Bachelor’s degree/University degree or equivalent experience
Excellent commercial acumen