Job Overview
Al-Futtaim Group Real Estate is seeking a Tenant Relations Executive to support tenant relationships and day-to-day mall operations at Arabian Center in Dubai. The role involves coordinating with retailers, managing work permits and tenant requests, supporting mall events, monitoring compliance, conducting inspections, and maintaining accurate tenant and performance records.
Thank you for reading this post, don't forget to subscribe!The successful candidate will work closely with tenants and internal teams including Operations, Facilities Management, Finance, Security, HSE, Leasing, and Marketing to ensure smooth mall operations and a positive tenant experience.
Key Responsibilities
Work Permit and NOC Management
- Review and approve work permits for maintenance, merchandising, displays, and other shop-related activities.
- Coordinate with tenants and the Operations team to close outstanding work permits.
- Ensure approved permits are processed and dispatched within the required timeframe.
- Issue and coordinate No Objection Certificates (NOCs) for retailers when required.
Tenant Relationship Management
- Communicate with tenants regarding mall events, operating hours, policies, procedures, and compliance requirements.
- Follow up on outstanding tenant payments in coordination with relevant departments.
- Conduct pre-opening meetings for new retailers and coordinate exit procedures for closing tenants.
- Encourage tenant participation in marketing campaigns, promotional activities, and mall events.
- Maintain professional relationships with retailers through regular meetings, communications, and follow-ups.
Tenant Performance and Reporting
- Prepare monthly tenant reports covering sales, performance, OCR, sales versus footfall, and other relevant indicators.
- Support sales budgeting and forecasting activities.
- Coordinate with Finance to obtain audited sales information from tenants.
- Maintain accurate tenant records, compliance documentation, and performance trackers.
- Identify underperforming retailers and coordinate with Marketing and other teams on improvement plans.
- Distribute tenant newsletters, notices, memos, and operational communications.
Financial and Administrative Coordination
- Support Finance and Facilities Management teams with follow-ups related to AMC, accounts receivable, utility bills, and other outstanding payments.
- Coordinate tenant pre-opening and exit activities across multiple internal departments.
- Ensure required tenant reports and compliance documents are submitted on time.
- Schedule tenant meetings and follow up on outstanding operational matters.
- Handle and escalate non-routine tenant requests to the appropriate teams for resolution.
Inspections and Compliance
- Participate in regular inspections with HSE, Security, and Operations teams to ensure tenants comply with mall policies and safety standards.
- Conduct weekly inspections of food and beverage outlets and periodic inspections of other retail stores.
- Monitor back-of-house areas to identify potential operational or safety concerns.
- Raise and manage tenant job requests and coordinate approvals for routine activities.
- Follow up on corrective actions to ensure issues are resolved within the required timeframe.
Required Skills
- Strong communication and interpersonal skills.
- Excellent coordination and follow-up abilities.
- Good organizational and time-management skills.
- Ability to manage administrative records, reports, and tenant documentation.
- Strong attention to detail and compliance awareness.
- Ability to work effectively with tenants and multiple internal departments.
- Comfortable conducting inspections and following up on operational requirements.
Qualifications and Experience
- Bachelor’s degree or graduation in any discipline.
- Good command of English, both written and spoken.
- 3–5 years of relevant experience in tenant relations, coordination, customer service, property management, or a similar field.
- Experience in a shopping mall or retail property environment is preferred.
- Strong experience in internal and external stakeholder coordination.
About Al-Futtaim Group Real Estate
Al-Futtaim Group Real Estate is the real estate development and operations arm of the Al-Futtaim Group, managing a diverse portfolio across the MENA region. Its activities cover residential, retail, commercial, tourism, education, and healthcare developments.
The business manages projects throughout their lifecycle, including development, construction, leasing, operations, and property management. Its portfolio includes major mixed-use destinations such as Dubai Festival City and Cairo Festival City.
Job Location
Arabian Center, Dubai, United Arab Emirates
Career Opportunity
This position offers an opportunity for professionals with experience in tenant relations, retail operations, shopping mall coordination, and property management to develop their careers within a large real estate and retail environment.