Telesales Coordinator – Spare Parts

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions, automotive, financial services, real estate, retail and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
  • Job Role:
    Deal with Parts enquiries and support in growing parts business. Aid Parts sales team of branches in optimizing the conversion rate (closing deals). Register & Onboard new Parts customer. Maintain customer relations and satisfaction. Customer Relations and Lead Managements. Maintain customer database.
  • Job Responsibility:
  • Sales follow-ups and Sales campaigns,
  • Perform sales support activities like preparation of quotes, sales orders etc.
  • Create and close leads through Lead Management Systems
  • Respond promptly and professionally to customer inquiries received
  • Coordinate with cross-functional team in order to complete the task effectively
  • Handle customer complaints & concerns in a professional manner
  • Ability to manage difficult situation and challenging customers
  • Provide accurate information to customer and ensure customer satisfaction all the way
  • Manage record of each customer and update customer database
  • Prepare spare parts calls reports and update to line manager
  • Maintain compliance with all company policies and procedures.
  • Attend Parts enquiries received via calls, emails, webchat, WhatsApp & assist customer with,
    Spare Parts information using Electronic Parts Catalogue (EPC)
  • Price and availability by using Dealer Management System (SAP)
  • Work closely, together with the branches to close the deals
  • Promote Spare Parts and other consumable products (Upselling & Cross-selling)
  • Make calls to Parts customer,
  • Register and onboard new customer for sale
  • Explain features and benefits
  • Promote products and services
  • Establish rapport with customers
  • Required Skills:
  • Strong communication skills, active listening, and phone etiquettes
  • Proficiency with technology, software applications, CRM and IVR systems.
  • Expert in using Electronic Parts Catalogue (EPC)
  • Experience in automotive after-sales parts / products is preferred

About the Team:
Reporting to the Tele sales Supervisor and will be working in a dynamic and busy After Sales environment wherein you will be dealing directly with different Stakeholders across the organization.

  • Educations:
  • 3 years of experience in Automotive customer support industry or Automotive Parts advisor or a similar position
  • A Degree or Diploma