Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:

We’re seeking an experienced Industrial Products Service Technician to take on the responsibility of servicing, overhauling, and troubleshooting a range of Ingersoll Rand brand equipment, including Air Winches, Man Riders, Hoists, Tools, and BOP Hoists.

On-Site Work: Be prepared to work on end users’ sites and in field settings.
Service & Team Support: Embrace a positive attitude and actively collaborate with the team, serving as a key team member. Assist in service-related tasks and excel in report generation with strong English communication skills.
Customer Care: Commit to delivering the highest level of customer care and aim to achieve Customer Satisfaction Index (CSI) objectives for service operations.
Revenue and Contribution: Contribute to achieving Service Labor and Total Service Revenue targets.
Product Knowledge: Possess adequate knowledge of Ingersoll-Rand pneumatic Tools, Hoists, and Winches, with a focus on troubleshooting Air Winches. Demonstrate proficiency in the mechanical aspects of the products.

Required skills:
UAE Driving License (Advantageous): Having a UAE driving license is a plus, facilitating mobility and fieldwork.
Team Player: Excel in teamwork, actively collaborate with colleagues, and contribute to a harmonious work environment.
Continuous Self-Improvement: Maintain a commitment to ongoing learning and skill enhancement in the ever-evolving field of industrial products and services.
Self-Motivated: Display a proactive and self-driven approach, taking individual initiative to solve problems and meet objectives.
Customer-Service Oriented: Prioritize customer satisfaction, demonstrating a customer-focused approach in all service activities.
Positive Attitude: Maintain a positive and professional attitude, promoting a constructive work atmosphere.
Comprehensive Product Knowledge: Possess in-depth knowledge of various industrial products, with exceptional troubleshooting skills, particularly in Air Winches, Air Tuggers, Man Riders, Hoists, BOP Hoists, and related equipment.
Strong Communication Skills: Effective communication in English is essential for interaction with team members, clients, and reporting.

About the team:
Our Industrial Product Service Team is a dedicated group of professionals who thrive on collaboration and expertise. With a shared commitment to continuous learning and a customer-centric approach, we provide top-notch service across a range of industrial products. Our positive, can-do attitude and supportive work environment make our team a great place to learn, grow, and celebrate successes together. We welcome individuals who align with our values and are eager to join this dynamic, customer-focused, and skilled team.

Role & Responsibility:
Educational Background: A minimum diploma or bachelor’s degree in Engineering from a government-recognized institute in the Mechanical, Electrical, or Electronics stream is essential. Your educational foundation will provide you with the technical expertise needed to understand and work with the industrial products we service.
Relevant Work Experience: You should have a minimum of 5 to 6 years of hands-on experience in the field, ideally with a reputable franchised dealer, distributor, or organization. This experience will provide you with the practical knowledge and problem-solving skills required for the role.