Technical Service Manager

Full Time

Sanipex Group

Our Sanipex Group project division is the premier choice for industry professionals working across a variety of projects. Our core strength is the ability to work with our clients through every stage of each project; from the design concept stages to ensure product compatibility and compliance, through to project delivery, site-visits and robust after-sales support. We offer you a wealth of experience, expert knowledge and specialist project support teams located across Europe, the Middle East and Africa

The role works collaboratively across the organization, sales, operations, and customer service to drive the performance of the team forward in tandem with world-class customer results and satisfaction. There are two key aspects of this role – Delivering Technical solutions to our customers through the team of Technicians and specialists. Managing the department’s initiatives to move business results forward.

Job Details:

  • Maintain relationships with key customers where necessary through frequent visits taking the initiative with regards to preventive actions.
  • Accountable for the team’s delivery of timely and accurate technical solutions to customers
    Ensure depth and breadth of technical skills are maintained across the team to support customer demand.
  • Serve as the primary escalation point for external\internal customers regarding issues, coordinating across all internal teams to ensure issue resolution is completed promptly working with the ‘First time Fix’ ethos.
  • Manage complex customer issues, coordinating appropriate technical personnel, defining workplan, deadlines and driving customer communications until the customer has confirmed issue resolution.
  • Lead regular training schemes across the business internally and also at site when required.
  • Support new Showroom & Exhibition builds by reviewing plans and advising on working displays.
    Create and maintain daily/weekly/monthly statistical reports.
  • Lead hiring and career development for a team of professionals across a variety of technical disciplines
  • Provide, either directly or indirectly, installation advice and technical support as may be required on projects.
  • Identify patterns of concerns / product issues and make recommendations for improvements.
  • Ability to manage and guide a multicultural team to their full potential.
  • Attention to detail and accuracy are a key requirement.
  • Technical / construction industry qualification essential.
  • Excellent English language written and verbal communication skills.
  • A proven track record of technical management preferably within the sanitary / construction / building related industry.
  • Ability to work to deadlines and perform accurately in pressure situations.
  • Strong personality, presentation skills and hands on mentality.
  • Computer literacy with experience and knowledge of Microsoft office.
  • A high level of commercial understanding is essential.