Technical Advisor

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Details:
As the Technical Advisor in Lexus Dubai Investment Park (DIP), you will assist the Service Advisors while receiving Advanced General Repair (AGR) vehicles by interacting with customers, confirming the symptoms by interviewing, observing and road testing along with the customers. You will guide the Technicians in repair works to resolve the AGR concerns to fix the concerns at the first time itself to meet the customer expectation for providing the Best in Town Experience and sustain the brand name in market.

JOb Responsibility:
Submit Electronic Warranty Approval Request Form (EWARF) submission on timely basis
Analyse and communicate technical report result and support Technical Leader with coaching based on outcome of technical information
Ensure that all the diagnostic tools and equipment are available, updated and maintained as per distributor tool list and guidelines.
Ensure ongoing audit of tools and equipment to ensure optimal efficiency in the workplace
Maximize individual sold hours to meet the revenue performance objectives through target setting
Achieve individual utilization, efficiency and overall productivity set on monthly basis.
Ensure adherence to warranty process, rules and regulations as stipulated by the Principal to qualify vehicles under Branch Self Approval (BSA) as per the criteria.

Required skills:
Degree in Mechanical Engineering or Automotive Diploma
Ability to write technical reports
Experienced and certified Diagnostics Master Technician (DMT)
At least 5 years’ recent experience in the automotive dealership as a Workshop Supervisor, Controller or Foreman

About the team
The Technical Advisor role will report to the Workshop Manager. This role is specifically designed to interact with customer that experience technical issues. You will collaborate with other Divisions and other branches to maximize overall business benefits. You will also have daily interaction with internal stakeholders such as Aftersales Manager, Retail Service Manager, Workshop Manager & Service Advisors to monitor & evaluate quality performance against set standards.

What equips you for the role
5 years of overall experience with automobile dealerships, of which minimum 2 years in similar role or Diagnostic Master Technician.
Excellent communications in English (written and verbal)
Customer complaint handling
Diploma / Bachelor’s Degree in Automobile / Mechanical Engineering
Technical certifications
Valid UAE Driving license