Supply Chain General Manager

Full Time

Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do

The GM Supply Chain is responsible for developing and implementing supply chain processes and procedures for MAF Retail which includes planning and organizing the movement of goods and materials from suppliers and manufacturers through to customers. The role holder is also responsible for enhancing the effectiveness of the overall supply chain by working closely with internal/external stakeholders to ensure that logistics, replenishment and distribution related activities are undertaken in accordance with best practices and contribute towards achieving the overall business objectives.

Responsibilities and Accountabilities:
Support the merchandise department to increase the profitability of costs vs. logistics
Identify potential risks and propose action plans to ensure safe and healthy conditions for merchandise inventory and operations in Distribution Centres
Develop a Supply Chain strategy that is aligned with the overall corporate strategy and ensure its proper implementation
Propose and manage actions, solutions in the supply chain management to support the company expansion
Propose supply chain solutions related to merchandise and store needs
Maintain high level oversight over customs administrative procedures and duty payment including by third party providers for all import & export shipment.
Foster relationships with contacts with local authorities
Set-up the Trade Compliance process and ensure its required adaptation with changes in customs & local authorities regulations

Oversee the proper execution of promotion events via DC to ensure products are in store on time with the lowest distribution costs possible
Set the target of % OOS in Store for centralized replenishment with the required actions in coordination with stores.
Oversee the proper implementation of action plans to improve the service levels to stores
Review and propose solutions to improve the accuracy and management of database procedures and also lead-time, inventory and cost improvement
Ensure that supplier service levels are monitored and regular performance reviews with suppliers are done.
Logistics Operations Warehouse and Transport
Ensure the proper goods flows management (via DC or direct) and the corresponding flow in DC (picking, breakdown, cross-docking) based on logistics cost, supplier lead time, supplier service level, logistics rebates, item sales rotation, item specification in temperature for storage/transport.
Set the target of % OOS in DC, % DC Service Level and DC Stock days and requires projects, actions to achieve it.

Source the most efficient third party providers for the warehousing and transport to ensure the best quality, stock and preparation accuracy and delivery on-time with the lowest cost of distribution.
Implement the logistics organization set-up based on strategic plan, merchandise and store needs depending on goods category (grocery, chilled, frozen, non-food, market,…).
Set the target of the logistics Service Level Agreement with stores in order to implement the most efficient balance process & operation between cost and service.

Analyse and propose actions to reduce the logistics cost via Capex project implementation to reduce it, via renegotiation with third party provider charges or via business process optimisation
Oversee the appropriate execution and renewal of procedures for the third party agreements in compliance with all relevant rules and regulations
Oversee the implementation of the cold chain requirements and all the necessary rules and regulations concerning the quality of the products from Distribution centre to stores
Ensure the logistics assets support the current volumes and the future expansion plans

Build good relationships with external vendors and maintain a regular communication flow
Oversee communication with internal functions to ensure synergies across the organization
Oversee the development of a process and procedure related to documenting and reporting of activities related to supply chain
Oversee improvements to the supply chain procedures by reducing costs, increasing productivity, faster processes or better techniques without jeopardizing quality

Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives
Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
Ensure the implementation of the performance management process
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
Identify training needs and coordinate with the HC department to ensure facilitation of training requirements
Oversee the development and implementation of on the job-training

DC and Store Stock Days (if centralized replenishment done)
Development and implementation of effective Supply Chain strategy
% Logistics Cost vs DC Transfers
% OOS in DC and in Store
Relationships built with external service providers
Compliance with procedural and legislative requirements
Effective communication of policies and procedures

Other Context (if applicable):
Functional/Technical Competencies

To Be Added
Qualification, Experience & Skills:

Minimum Qualifications/education

Bachelor’s Degree in Business Administration, Supply Chain Management or equivalent
MBA is preferred
Minimum experience
Business communication and presentation skills
Excellent project management

10+ years’ experience in a related role, 5+ years in retail
Problem-solving ability
Analytical and decision-making abilities