Job Overview
Al-Futtaim Retail is seeking an experienced and results-driven Store Manager to join its Toys “R” Us team at Zahia City Center, Dubai, UAE. This is an excellent opportunity for retail management professionals with strong leadership, sales management, and operational experience to advance their careers with one of the region’s leading retail organizations.
As a Store Manager, you will take responsibility for the overall performance of the store, including sales growth, profitability, customer satisfaction, inventory management, and team development. You will lead daily retail operations, implement effective business strategies, and motivate employees to achieve sales targets while maintaining exceptional customer service and store presentation standards.
The successful candidate will demonstrate strong commercial awareness, leadership capabilities, and the ability to build a high-performing retail team.
Key Responsibilities
1. Sales Performance and Profitability Management
- Take full responsibility for achieving store sales targets, profitability, and overall business performance.
- Develop and implement effective sales strategies to increase revenue and improve store performance.
- Monitor key performance indicators (KPIs), including sales conversion, payroll costs, and inventory shrinkage.
- Review daily sales reports and identify opportunities to improve business results.
- Take timely corrective actions to address performance gaps and maximize sales opportunities.
- Ensure the store operates efficiently while meeting established financial and commercial objectives.
2. Retail Operations and Store Management
- Oversee daily store operations and ensure smooth business activities.
- Maintain high standards of stock management, inventory accuracy, and product availability.
- Monitor store systems, operational procedures, and merchandising standards.
- Implement effective inventory control and loss prevention practices to protect company assets.
- Ensure compliance with company policies, retail procedures, and operational guidelines.
- Maintain a clean, organized, and professional shopping environment.
3. Team Leadership and Employee Development
- Recruit, develop, and retain talented employees to build a high-performing retail team.
- Provide regular coaching, training, and performance feedback to team members.
- Improve employee selling skills, product knowledge, and customer service capabilities.
- Establish clear individual and team performance objectives.
- Promote accountability, teamwork, and a positive working environment.
- Communicate business goals, operational updates, and performance expectations effectively.
- Identify development opportunities and support employees in achieving their career goals.
4. Customer Experience and Sales Excellence
- Deliver an outstanding customer experience by maintaining a customer-focused store environment.
- Lead by example on the shop floor through active customer engagement and professional selling techniques.
- Support the sales team in identifying customer needs and recommending suitable products.
- Handle customer concerns and ensure high standards of service quality.
- Implement effective visual merchandising strategies to improve product presentation and store appeal.
- Ensure the store consistently reflects Toys “R” Us brand standards and customer expectations.
Required Skills and Competencies
Candidates applying for Store Manager jobs in Dubai should demonstrate the following skills:
- Strong retail leadership and store management capabilities.
- Excellent sales management and commercial decision-making skills.
- Proven ability to achieve sales targets and improve store profitability.
- Strong team-building, coaching, and employee development skills.
- Good knowledge of retail operations, inventory management, and loss prevention.
- Excellent customer service and communication abilities.
- Strong analytical, numerical, and problem-solving skills.
- Ability to monitor business performance and interpret sales reports.
- Good organizational and time management skills.
Education and Experience Requirements
- High School Diploma or equivalent qualification preferred.
- 1–2 years of experience working as a Store Manager in the retail industry.
- Proven experience managing store operations and achieving business targets.
- Experience recruiting, leading, and developing high-performing teams.
- Excellent written and spoken business English.
- Computer proficiency, including Microsoft Outlook, Excel, and SAP.
- Strong numerical, reporting, and literacy skills.
About Al-Futtaim Retail
Al-Futtaim Retail is part of the Al-Futtaim Group, a diversified business organization with a strong presence across the Middle East, Africa, and Asia. Over the years, the company has established partnerships with some of the world’s most recognized retail brands, including IKEA, ACE, Toys “R” Us, Zara, Mango, Bershka, Pull&Bear, and Marks & Spencer.
With a portfolio of international retail brands and a focus on customer experience, innovation, and operational excellence, Al-Futtaim Retail continues to expand its presence across regional and international markets.