Store Manager job opening in Dubai, United Arab Emirates

The role entails leading a store team to ensure exceptional customer service and optimal in-store performance, aiming to achieve sales and profitability goals. Key responsibilities include planning, controlling, and directing the team while effectively utilizing communication and leadership skills to foster a culture of professional customer service. Additionally, the role involves analyzing sales data to strategize and drive business performance towards achieving targets.

Here are the key responsibilities of the role:

• Drive, monitor, and assess sales performance, proposing action plans to achieve store-level sales targets.
• Conduct monthly meetings with sales personnel to analyze category sales performance, update category insights, and suggest improvement strategies.
• Implement and ensure 100% execution of all promotional programs to meet sales targets for exclusive products, providing feedback on promotional effectiveness.
• Manage and control approved operational expenditure (OPEX) budgets for utilities, supplies, staffing, etc., within store guidelines.
• Recommend and initiate plans to optimize controllable expenses at the store level.
• Achieve shrinkage targets by maintaining compliance with Retail Operating Standards through daily monitoring.
• Drive and monitor sales performance continuously, recommending action plans to achieve agreed-upon sales budgets at the store level.

Commercial Responsibilities:

• Ensure displays are implemented correctly and replenishments are timely.
• Manage stock availability and ensure timely replenishment.
• Maintain accurate inventory adjustments, including GAP, Cycle Counts, and handling Negative Quantity on Hand issues effectively.
• Uphold consistent adherence to Brand Service Standards in customer interactions, aiming to exceed customer expectations.
• Handle and resolve product queries and complaints professionally, aligned with service standards.
• Drive participation in loyalty programs to achieve transaction targets.
• Implement selling techniques to meet conversion and transaction rate targets.
• Communicate ongoing promotions, activities, and updates following standard guidelines regularly.
• Verify proper implementation of promotional activities and store initiatives, including promotional callouts, displays, and price changes.

Process Responsibilities:

• Ensure communication and implementation of policies, brand standards, grooming guidelines, and internal controls per SOP.
• Utilize strong analytical skills to understand systems and reporting requirements.
• Monitor and control store expenses, oversee loss prevention, asset protection, and manage inventory effectively.
• Coordinate with mall management and handle store documentation such as daily reports, banking, refunds, and exchanges.
• Perform cashiering duties as necessary.

People Responsibilities:

• Plan and monitor Personal Development Plans (PDPs) for team members, focusing on role-specific development.
• Identify, implement, and monitor learning interventions for the team.
• Conduct performance appraisals and discuss personal development plans with direct reports.
• Implement action plans to enhance employee engagement within the team.
• Essential Skills:
• Ability to thrive under pressure and manage stress effectively.
• Comprehensive understanding of the fashion and beauty industry, including current trends.
• Proficiency in retail operations, including stock management, visual merchandising, systems, and cashiering.
• Strong computer skills, particularly with MS Office applications.
• Excellent interpersonal and communication skills, both verbal and written.
• Organizational and time management abilities with a proven track record in sales processes.
• Initiative-driven with strong organizational skills.
• Professional appearance and well-groomed presentation.
• Self-motivated, dependable, and confident.
• Positive attitude and team-oriented mindset.

Qualifications:

• Bachelor’s degree (Master’s preferred).
• 5-6 years of experience in retail and team management, preferably in skincare and cosmetics.
• Demonstrated empathy, customer service orientation, and a results-driven approach.
• Leadership qualities with strong problem-solving abilities.
• Excellent relationship-building skills.
• Technical knowledge of products and services.
• Accountability and attention to detail.
• These attributes collectively prepare candidates to excel in the responsibilities and challenges inherent in the role.