Store Manager

Job Details:
This Store Manager is responsible for planning, controlling, and directing his store team to achieve the highest level of customer service standards and in-store execution to deliver sustainable sales and profitable targets. JH provides excellent communication and people skills to influence everyone to manifest the best professional customer service and is equipped with the ability to understand and analyze sales figures to drive the business to achieve its targets.

Job Responsibilities:
Manages and controls store-approved OPEX budgets (i.e utilities, wrap supply, staff cost, etc)
Recommends and initiates plans to optimize the stores’ controllable expenses.
Achieves shrinkage budget below tolerance level through day-to-day monitoring of Retail Operating Standard Compliance (store level) Drives, monitors and reviews sales performance & recommends action plans to deliver agreed sales budget (Store level).
Drives, monitors and reviews sales performance and recommends action plans to deliver sales budget (Store Level)
Conducts monthly meetings focusing on category sales performance with the selling personnel to update category performance and recommend action plans for improvement
Implements strategies and ensures 100% execution of all programs to achieve sales target of all EXCLUSIVE products and submits feedback on promo effectiveness.

Commercial
Handles and reports product queries, complaints and offer advice professionally aligned with the Brand of Service Standards procedure.
Drives loyalty members programs and initiatives to achieve target transaction participation.
Drives selling techniques to achieve target conversion/transaction rate
Cascades ongoing promotions, activities, memos, and bulletins following the standard power talk guidelines on a regular basis.
Checks and validates proper implementation and execution of promotional and store activities (e.g. promo callouts, hero displays and price changes).
Checks and reviews the implementation of display and timely replenishment.
Manages availability and timely replenishment of stocks.
Ensures consistent, accurate and timely inventory adjustments (GAP, Cycle Counts, Negative Quantity on Hand, False Positive)
Complies consistency with the Brand of Service Standards when dealing with customers (internal or external)
Ensures customers’ shopping experience exceeds customers’ expectations.

Process
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management
Liaising with mall management, store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
Cashiering duties
Ensure policies, brand standards, grooming guidelines and internal control procedures are communicated and implemented as per SOP
Demonstrate strong analytical skills and understanding of the system and reporting

People
Implements action plans for employee engagements.
Plans and monitors Personal Development Plans In role development interventions.
Identifies, implements and monitors team learning interventions.
Reviews and discusses performance appraisal and personal plans of direct reports.

Minimum Qualifications and Knowledge:
Education: Bachelor’s degree or Master degree would be a plus
Job-Specific Skills: Good knowledge of the beauty industry and trends Retail operational skills (stock, VM, systems, cash)
Minimum Experience and Knowledge: Min 5+ years of experience in retail and team management in the retail beauty sector.

Good Computer skills
Excellent relationship skills
Integrity and trust dealing with ambiguity
Proactive with good team spirit and able to take initiatives
Management skills and people development
Empathy Customer service and results oriented Leadership and problem solving skills