Soft Services Manager Jobs in Dubai, UAE | Facility Management Careers | Apply Now.

Role Purpose

The Soft Services Manager is responsible for managing non-technical, people-focused facilities management (FM) services that provide a clean, safe, secure, comfortable, and welcoming environment for building occupants, employees, and visitors.

The role oversees soft facilities management operations including housekeeping, cleaning and hygiene, security, waste management, pest control, front-of-house services, hospitality, concierge services, and landscaping. The position also manages service providers and vendors to ensure consistent service quality, compliance, and a positive workplace experience.

Key Responsibilities

Housekeeping and Hygiene Management

• Plan and manage daily, weekly, and periodic cleaning and housekeeping schedules.
• Supervise cleaning services for common areas, washrooms, offices, meeting rooms, and other facility spaces.
• Coordinate deep-cleaning activities and façade cleaning when required.
• Monitor hygiene standards and ensure facilities are maintained to agreed service levels.
• Ensure adequate availability of cleaning materials, consumables, equipment, and environmentally friendly chemicals.
• Conduct regular inspections and take corrective action when service standards are not met.

Security Operations and Safety

• Manage and coordinate contracted security personnel and security service providers.
• Monitor access control systems, CCTV operations, and visitor management processes.
• Ensure effective implementation of visitor registration and access procedures.
• Coordinate with security teams during incidents, emergencies, and unusual activities.
• Support the planning and execution of emergency evacuation and safety drills.
• Ensure security operations comply with applicable company procedures and safety requirements.

Waste and Pest Management

• Implement effective waste management and waste-segregation procedures.
• Coordinate the collection and disposal of recyclable, organic, general, and hazardous waste according to applicable requirements.
• Coordinate with approved municipal and waste-management service providers.
• Monitor pest-control programs and ensure scheduled treatments are completed.
• Maintain hygiene and environmental standards throughout the facility.

Front-of-House and Hospitality Services

• Oversee reception and front-of-house operations to provide a professional experience for employees, tenants, and visitors.
• Manage mailroom, courier, and document-delivery services.
• Coordinate meeting room bookings, setup, and support services.
• Provide executive catering and hospitality support for meetings and corporate events.
• Oversee concierge and occupant-support services.
• Ensure front-of-house teams maintain high standards of customer service and professionalism.

Groundskeeping and Landscaping

• Coordinate indoor plant maintenance and routine groundskeeping activities.
• Supervise external landscaping and outdoor facility maintenance.
• Monitor irrigation systems and coordinate repairs or maintenance when required.
• Plan seasonal landscaping activities to maintain attractive and well-maintained outdoor areas.
• Ensure landscaping contractors meet agreed service standards.

Vendor and Service Provider Management

• Manage third-party contractors and service providers responsible for soft FM operations.
• Monitor vendor performance against agreed KPIs, SLAs, and service standards.
• Conduct regular inspections and service reviews to identify areas for improvement.
• Coordinate corrective actions and follow up on outstanding service issues.
• Review service requirements and support cost-effective procurement and resource planning.

Quality, Compliance and Workplace Experience

• Ensure soft facilities management services comply with company policies, contractual requirements, health and safety standards, and applicable UAE regulations.
• Monitor service quality and customer satisfaction across the facility.
• Maintain accurate records, inspection reports, service schedules, and performance reports.
• Identify opportunities to improve operational efficiency, sustainability, hygiene, and occupant experience.
• Work closely with Hard FM, MEP, security, property management, and other operational teams to ensure integrated facility services.

Experience, Knowledge and Skills

Required Experience

• 5 to 8+ years of experience in Facilities Management, Hospitality, Commercial Property Management, or a related service environment.
• At least 3+ years of supervisory or managerial experience in soft services or facilities management.
• Experience managing housekeeping, cleaning, security, waste management, pest control, front-of-house, hospitality, and landscaping services.
• Experience managing contractors, vendors, and outsourced service providers.
• Experience working in commercial buildings, corporate facilities, hospitality environments, or large-scale properties is advantageous.

Required Skills

• Strong knowledge of Soft Facilities Management (Soft FM) operations.
• Excellent housekeeping, hygiene, security, hospitality, and customer-service management skills.
• Strong vendor and contractor management capabilities.
• Good knowledge of service-level agreements, KPIs, inspections, and performance monitoring.
• Strong organizational and team-management skills.
• Excellent communication and interpersonal abilities.
• Good problem-solving and decision-making skills.
• Ability to manage multiple FM services and priorities simultaneously.
• Strong focus on safety, quality, compliance, and customer experience.
• Knowledge of sustainable cleaning, waste segregation, and environmentally responsible facility practices.

Job Location

Dubai, United Arab Emirates (UAE)

Job Category

Soft Services Manager | Facilities Management | Soft FM | Property Management | Hospitality Services