Job Overview
EXA Ceramics is seeking a motivated and results-driven Showroom Sales Team Leader to lead showroom sales operations and drive business growth in Saudi Arabia. The successful candidate will supervise the showroom sales team, develop effective sales strategies, achieve sales targets, and deliver an excellent customer experience.
This role focuses on building strong customer relationships, promoting ceramic products, maintaining attractive product displays, managing sales follow-ups, and coordinating with merchandising, logistics, and brand management teams. The ideal candidate should have proven sales experience, strong leadership abilities, and a solid understanding of sales planning, forecasting, and market trends.
Key Responsibilities
1. Showroom Sales and Team Leadership
- Lead, guide, and motivate the showroom sales team to achieve sales targets and customer satisfaction objectives.
- Develop and implement showroom sales strategies to increase sales volume, revenue, and product performance.
- Build and maintain strong relationships with existing and prospective customers.
- Understand customer requirements and recommend suitable ceramic products and related solutions.
- Support the sales team in delivering product demonstrations and professional customer presentations.
- Monitor showroom product displays and ensure products are presented attractively and kept well organized.
- Track showroom stock levels and ensure inventory remains within the company’s prescribed norms.
- Identify opportunities to increase sales, improve customer engagement, and strengthen market presence.
2. Sales Operations and Follow-Up
- Supervise sales procedures, including payment entries, sales invoicing, and transaction documentation.
- Follow up with customers and support the team in converting sales enquiries into confirmed orders.
- Ensure sales transactions comply with company policies, pricing guidelines, and terms and conditions.
- Monitor annual sales objectives, budgets, product volumes, sales values, and selling prices.
- Maintain accurate records of completed sales and installed project sites.
- Review sales performance and take appropriate action to address gaps against established targets.
3. Coordination and Communication
- Coordinate with merchandising teams to plan effective product displays and showroom layouts.
- Work with brand management, logistics, and other departments to support smooth showroom operations.
- Communicate customer feedback, product requirements, and sales opportunities to relevant internal teams.
- Support promotional activities and ensure showroom presentations align with company branding standards.
4. Market Research and Reporting
- Maintain accurate customer databases, sales records, and showroom performance reports.
- Prepare periodic reports covering sales results, target achievement, customer performance, and market developments.
- Monitor competitor activities, pricing trends, and product offerings within the assigned territory.
- Share market intelligence and customer feedback with the Sales Manager.
- Use sales forecasting, planning, and trend analysis to identify opportunities for business growth.
5. Safety, Quality, and Compliance
- Ensure compliance with showroom security procedures, health and safety regulations, and environmental standards.
- Maintain high standards of product presentation, customer service, and operational quality.
- Follow company policies, procedures, and work instructions.
- Identify operational challenges, resolve routine issues, and escalate complex matters to management.
- Recommend process improvements and opportunities to enhance showroom efficiency.
- Complete assigned operational and development activities within established schedules and budgets.
Job Requirements and Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related discipline.
- Approximately 2–4 years of relevant professional experience in showroom sales, retail sales, or a similar customer-facing sales environment.
- Previous experience leading or supervising a sales team is an advantage.
- Strong knowledge of sales planning, sales forecasting, sales presentations, and sales trend analysis.
- Excellent customer relationship management, negotiation, and communication skills.
- Ability to achieve sales targets and manage showroom sales performance.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to coordinate effectively with merchandising, logistics, and other internal departments.
- Good knowledge of customer service standards, sales documentation, and reporting procedures.
- Commitment to product quality, workplace safety, and company compliance requirements.
Academic Qualification
Bachelor’s Degree.
Work Experience
2–4 years of relevant experience in showroom sales, retail sales, or sales operations.
Key Technical and Functional Skills
- Sales Forecasting
- Sales Planning and Strategy
- Sales Presentations
- Sales Trend Analysis
- Customer Relationship Management
- Showroom Operations
- Team Leadership and Performance Management
- Sales Reporting and Market Research
- Product Display and Merchandising Coordination
- Customer Service and Negotiation
Job Location
Saudi Arabia (KSA)