Shopping Experience Group Leader

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
The purpose of this role is for the more experienced team members to coach other co-workers, to support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list joint.

Job Responsibility:
Co-workers are ready and available to help customers
To ensure that the agreed schedule for the day is in place to avoid queues and high waiting time.
Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
Spending my working time on the shop floor, supporting the co-workers and ensuring that customers leaves with a positive impression of IKEA store , to encourage repeated visits
Passing the customer feedback to my Senior in order to improve our services
Knowledge about competitors and local market
Ensure the store is in shape as new and fully stocked, and with the four merchandising basics in place at all times (priced, clean, well assembled and available for our customer)
Customer guidance is in place to ensure an easy customer flow
Ensure the waiting time and queuing policy are maintained as per bench mark

People Management and Development:
Ensure that the co-worker are providing an excellent customer service and acknowledge the customers
To keep a high communication level with the teams members and co-workers so they can perform their roles effectively
One on one meeting on weekly basis with the co-workers to provide feedback
Through own example, actively work to secure the IKEA Values
Communicate with the co-worker and customers in a friendly and engaged manner
Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
Ensures that the co-workers are trained in their job and are able to give the right information’s to our customers

Find for more effective ways of working in order reduce costs
Ensure that all department SOP are shared with the co-workers
To ensure that all co-workers are aware of our targets sales, services and EBP’s

Required skills:
Continuous Improvement
Personal Leadership
Customer Focussed
Individual Accountability

What equips you for the role
3-5 years’ experience in Retail in a similar role