Shopkeeper | Retail

Job Role:
The Job Keeper is responsible for optimizing sales, profitability and development of the market Hall business in order to strengthen IKEA’s position as the Top of the Mind’ Home Furnishing Store in the local market. Responsibilities include leading the Market Hall Co-workers, providing support and developing them in order to create a strong and vital daily commercial drive in the Market Hall whilst ensuring the presence of the proven IKEA retail system.

Job Responsibility:
Planning and implement commercial calendar of the year.
Improve ease of shopping in the store by efficiently working with mechanical sale tools.
To be a Product Knowledge expert to ensure the highest level of Customer Service.
Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours (4basics as per IKEA standard).
Together with the Com & In department you secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.

Commercial
You phase in and out range continuously during the year.
Your secure that all products in your Business Area are displayed according to the merchandising basics (clean, price tag, well assemble, no damage) during all opening hours.
Together with the Commercial team you ensure that sales forecasts of all products in your BA are adapted to the sales pattern so that the ordering process of goods leads to a healthy stock situation.

Customers
To achieve the customer satisfaction goals set by the Market hall Sales Manager for your area (measured by IKEA Brand Capital and CSI)

People Management and Development
Motivating the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives.
Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S trainings.
Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
Provide the Showroom Sales Manager with feedback and their recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
Coach, co-ordinate and communicate with Sales Co-worker in order to consistently improve sales.
To manage the selection, training and development programs for new co-workers.
To participate in the recruitment and selection of the sales co-workers when vacancies arise.
To ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives.

Required skills:
Continuous Improvement
Personal Leadership
Customer Focused
Individual Accountability

What equips you for the role
4 – 5 Years Retail Supervisory Experience