Job Overview
An exciting career opportunity is available for a ServiceNow Business Analyst in Saudi Arabia. The successful candidate will be responsible for analyzing business requirements and translating them into clear functional specifications for ServiceNow solutions.
The role involves working closely with business stakeholders, process owners, developers, and technical teams throughout the solution design, development, testing, and implementation lifecycle. The selected candidate will gather requirements, prepare user stories, manage requirements documentation, support solution implementation, and coordinate User Acceptance Testing (UAT).
Candidates with 4–6 years of relevant experience in business analysis, enterprise applications, and functional requirements management are encouraged to apply.
Key Responsibilities
1. Business Requirements Analysis & Documentation
Gather, analyze, and document business requirements for ServiceNow applications and solutions.
Translate business needs into clear and actionable functional requirements.
Prepare user stories with detailed acceptance criteria and expected business outcomes.
Maintain requirements documentation, project records, and product backlog information.
Review and update requirements based on approved business changes and stakeholder feedback.
Ensure functional requirements are clearly communicated to development and technical teams.
2. Stakeholder Management & Coordination
Conduct business requirement workshops with stakeholders, process owners, and technical teams.
Collaborate with business users to understand operational challenges and business objectives.
Clarify functional requirements and ensure a shared understanding among project stakeholders.
Evaluate business requirements against available ServiceNow platform capabilities.
Coordinate with developers and technical specialists to identify suitable solutions.
Facilitate communication between business and IT teams throughout project delivery.
3. ServiceNow Solution Design & Implementation Support
Provide functional guidance during the design and implementation of ServiceNow solutions.
Translate approved business requirements into functional inputs for solution design.
Work with technical teams to review proposed application functionality.
Support implementation activities by clarifying business requirements and expected outcomes.
Monitor requirement-related issues and coordinate with relevant stakeholders to resolve them.
Ensure delivered ServiceNow functionality aligns with approved business specifications.
4. Functional Testing & User Acceptance Testing (UAT)
Support functional testing activities to verify application functionality against business requirements.
Coordinate User Acceptance Testing (UAT) with business users and relevant stakeholders.
Review testing feedback and identify functional gaps or requirement mismatches.
Coordinate the clarification and resolution of testing-related issues.
Verify that implemented solutions meet agreed functional requirements.
Support business stakeholders during solution acceptance and implementation.
5. Business Process Improvement & Quality Assurance
Identify opportunities to improve business processes through ServiceNow solutions.
Support the development and implementation of effective business workflows.
Maintain accurate requirements documentation and functional specifications.
Follow established application development standards and business analysis procedures.
Identify process improvement and automation opportunities.
Ensure compliance with company policies, procedures, and quality standards.
General Job Responsibilities
Maintain and continuously develop technical and professional skills.
Complete assigned activities according to project schedules and operational targets.
Utilize available resources effectively to achieve business objectives.
Identify business and technical challenges and escalate complex issues when required.
Support quality assurance and continuous improvement initiatives.
Follow established company policies, procedures, and work instructions.
Ensure compliance with relevant safety, quality, and environmental management requirements.
Educational Qualification
– Bachelor’s Degree in Information Management, Information Systems, Computer Science, Business Information Systems, or another relevant field.
Work Experience
4–6 years of relevant professional experience.
Experience in business analysis, functional requirements gathering, and enterprise application projects is preferred.
Familiarity with ServiceNow platforms and business workflow solutions is advantageous.
Technical & Functional Skills
ServiceNow Business Analysis
Business Requirements Gathering and Analysis
Functional Requirements Documentation
User Story Development
Acceptance Criteria Preparation
Stakeholder Management and Coordination
Business Process Analysis
ServiceNow Platform Knowledge
Enterprise Application Systems
Solution Design and Implementation Support
Functional Testing
User Acceptance Testing (UAT)
Requirements and Backlog Management
Application System Analysis and Design
Software Development Life Cycle (SDLC)
Business Process Improvement
Technical Documentation
Problem-Solving and Communication Skills
Ideal Candidate Profile
The ideal candidate should have strong business analysis and communication skills, with the ability to understand business needs and convert them into practical functional requirements.