Service Technician

Tesla

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Job Offer:
Ongoing training and development to help you grow your skills and career
A competitive compensation and benefits package including Tesla shares
A dynamic, safe and fast-paced environment where inclusion, learning and collaboration are key to success
The chance to work with innovative technology and advanced tools and software

Job Role:
Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience, by meeting and exceeding individual KPIs and by helping your team.
Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience
Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. You will manage minor escalations and difficult conversations, liaise with relevant internal teams and solve problems.
Coordinate: Organize customer appointments both digitally and physically in the Service Center. Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit. Additionally, you will ensure all health and safety regulations and procedures are adhered to, for both employees and customers.

Job Responsibility:
Eager to learn: We expect you to have an understanding knowledge in car repairs and technologies and to be eager to continuously develop your knowledge on service operations and vehicle systems
Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and you are able to improve the team’s ability to deliver an excellent customer experience. You are an excellent problem solver.
A dynamic and skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time. You are energetic, highly organized, and proactive. You thrive in a fast-paced, ever-changing environment, while maintaining attention to detail.

An excellent communicator: You communicate clearly and respectfully in English, act as a Tesla ambassador through digital channels, phone and face-to-face.
Flexible team player: You like collaborating closely with different kinds of people, and can establish and maintain strong working relationships with all internal stakeholders. You can work in shifts to support your team. This may include weekends as well as morning and evening shifts.
Safe to drive: We require you to hold a full valid driver’s license in the UAE