Service Supervisor

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
The Service Supervisor will play a pivotal role in optimizing the utilization of our workshop labor and resources, with a clear focus on achieving pre-defined operational efficiency targets. This role encompasses the critical responsibility of overseeing the seamless execution of repair and servicing activities for material handling equipment, meticulously adhering to established quality standards, service contracts, accessory provision, fabrication projects, and rigorous safety and efficiency protocols, all within specified timeframes.

Job Responsibilities:
Drive Profitability and Customer Satisfaction: Strategically boost our Service Contract Ratio, Parts Sales, and accessory offerings to ensure the utmost profitability for our company while fulfilling the diverse needs and desires of our valued customers.
Warranty Compliance Oversight: Vigilantly oversee warranty-related tasks to ensure strict adherence to established warranty guidelines. This includes a meticulous review of job cards and other associated documentation, ensuring the seamless processing of warranty claims.
Operational Performance Monitoring: Analyze workshop metrics, including hours sold and worked versus idle hours, to vigilantly track progress toward operational targets. This involves the preparation of comprehensive reports for management discussions.
Adherence to Departmental Protocols: Uphold and champion the rigorous adherence to all departmental procedures, fostering a culture of excellence in every aspect of our operations.
Cultivate a “Customer-Centric” Environment: Spearhead a culture of customer-centricity by ensuring that our Service Advisors and Aftersales Executives create an atmosphere dedicated to the highest level of customer satisfaction while upholding our core Customer Service Values.
Precision in Parts Procurement: Scrutinize pre-order forms (Parts proforma) to validate that the requested parts align seamlessly with the specific issues at hand, guaranteeing a swift and effective resolution.

Required skills:
Valid UAE Driver’s License: Possession of a valid UAE driver’s license, ensuring mobility and adaptability in a dynamic work environment.
Analytical Thinking: A keen aptitude for analytical thinking, allowing for strategic problem-solving and effective decision-making.
Meticulous Planning and Organizational Abilities: Demonstrated skills in meticulous planning and impeccable organizational capabilities, which are essential for efficient task management and goal attainment.
Proficient English Communication: Exceptional skills in English communication, with a talent for clear and effective interaction.
Expertise in Vehicle Diagnosis and Repair: A deep and comprehensive understanding of vehicle diagnosis and repair procedures, reflecting a mastery of technical aspects.
Technical Software Proficiency: A solid grasp of technical software programming, enhancing your ability to navigate and manage the digital tools that drive efficiency.

About the team:
Our team at is a dedicated and passionate group of professionals who are committed to delivering excellence in the service and repair of material handling equipment. We take pride in our work and continuously strive to provide top customer service, uphold safety standards, and ensure the efficiency of our operations.

We value collaboration, open communication, and a strong work ethic. We are driven by a shared goal of achieving operational efficiency and exceeding customer expectations. We believe in supporting and empowering our team members to reach their full potential while contributing to the overall success of our department.

Proven Leadership in the Automotive Industry: You should possess a minimum of 2 years of experience as a Reception Supervisor/Manager in the automotive sector. Your track record should illustrate your effectiveness in managing and leading teams within this industry, showcasing your expertise in service and repair operations.
Day-to-Day Operational Prowess: Demonstrated capability in managing day-to-day operations with finesse. Your ability to oversee daily activities and ensure seamless and efficient processes is a cornerstone of your success.
Team Leadership Excellence: With experience in managing teams of 10-15 staff members, your leadership skills should be well-established. Your capacity to lead, inspire, and motivate your team to achieve departmental goals is paramount.
Digital Proficiency: Proficiency in Microsoft Office tools and a working knowledge of SAP is a significant advantage. Your ability to leverage these software platforms enhances your capacity to manage data, generate reports, and streamline processes, contributing to the overall operational efficiency of our organization.