Service Reception Manager

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate

Job Roles:
We are currently looking for experienced Reception Manager to work for Al Futtaim Motors – Toyota & Lexus in Dubai. The main responsibility of this role is to provide a supervisory management function for all Service Advisors. To lead a reception team ensuring efficient and professional manner is maintained. Act as a role model to demonstrate and promoting standards expected by practicing and creating the energy and the enthusiasm for excellent customer service.

Job Responsibilities:
Ensure the accurate flow of customer, vehicle information to ensure the vehicles are Fixed Right First time and delivered based on the customer promised delivery time.
Ensure that all reporting staff demonstrates a high level of sifting, sorting, sweeping, spick n’ span and safety that promotes a customer centric environment.
To adhere to all departmental procedures
Ensure the tracking of the financial performance of each direct employee responsible for selling labour hours and other sales.
Ensure that all Reception Hosts and Service Advisors provide a “Customer Centric” environment that is geared to the highest level of customer satisfaction and promotes our Customer Service Values.

Required skills:
Experienced in managing a team of 10-15 staff
Excellent MS Office skills and SAP knowledge is an added advantage
Minimum 2 years of Reception Supervisor/ Manager experience in the automotive
Experienced in managing the operations on a day-to-day basis

About the team
The role will report to the Aftersales Manager, and you will be working in a busy workshop environment wherein you will be dealing liaising with the workshop team, and to be on hand to answer any queries from other departments and customers.

Job Roles:
Ability to communicate effectively and must have a strong analytical, communication and inter-personal skills alongside with supervisory competence
Problem solving & leadership skills & can lead changes in the workplace
Arabic speaking is value added
Degree in Mechanical Engineering or any technical automotive related field
2-3 years’ recent experience as a Reception Supervisor or Manager in the automotive industry