Service Manager

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
  • Job Roles:
  • Oversee all operations cost-effectively, aligning them with brand standards and implementing
  • quality control measures.
  • Monitor staff efficiency, productivity, and other service KPIs.
  • Coach and train your team for success.
  • Ensure the facility, service vehicles, property, and equipment are maintained in accordance with cleanliness and operational standards.
  • Manage budgets and forecast operations.
  • Conduct annual performance development discussions.
  • Lead and develop our entire team in the UAE and provide support to operations in other assigned countries.
  • Ensure that all necessary resources and competences are in place to maintain a safe and healthy work environment while upholding the highest standards.
  • Manage customer relations and champion the delivery of top-notch customer service.
  • Seize opportunities for business growth and sustain relationships with key accounts and brand principals.
  • Required skills:
  • Proficiency in MS Office; SAP knowledge is an added advantage.
  • Excellent communication, negotiation, presentation, business, and leadership skills.
  • Mandatory UAE driving license.
  • Technical expertise in the marine, power generation, and oil & gas industries.
  • Proven experience in managing a team of 10-20 staff.
  • About the team:
    Our dedicated team values collaboration, innovation, and a shared commitment to excellence. We prioritize a supportive and dynamic work environment, where colleagues assist one another in problem-solving and skill development.

    Educations & Experience:

  • A degree in Mechanical, Electrical, Marine Engineering, or a related technical field.
  • Strong business acumen and a strategic approach.
  • A minimum of 10 years’ work experience in maintenance, with at least 5 years in a similar leadership role.