Job Location: Dubai, United Arab Emirates
Company: Al-Futtaim Automotive
Department: Auto Centers
Job Type: Full-Time
Role: Service Manager – Multi Brand
Job Overview
Al-Futtaim Automotive is hiring a Service Manager – Multi Brand to lead the operational, commercial, and financial performance of its Auto Centers network across the UAE. Based in Dubai, this role is responsible for driving service center efficiency, business growth, customer satisfaction, and operational excellence across multiple locations.
The Service Manager will work closely with service center leadership teams to improve productivity, strengthen operating standards, develop employees, identify new business opportunities, and support the expansion of the automotive aftersales business in the UAE.
Key Responsibilities
- Achieve revenue, gross margin, and profitability targets across the Auto Centers network in line with approved budgets and forecasts.
- Drive operational excellence by reviewing workshop and service processes, identifying inefficiencies, and implementing corrective actions.
- Monitor productivity and capacity utilization to improve the overall performance of multiple service centers.
- Oversee Work in Progress (WIP) and reduce aging repair orders and cases to improve operational efficiency and cash flow.
- Ensure consistent implementation of operating procedures, quality standards, and customer service requirements across all locations.
- Maintain compliance with HSSE requirements, quality standards, and company policies across the service center network.
- Lead, coach, and develop service center teams through structured training, performance management, and capability-building programs.
- Conduct regular visits to service centers to monitor performance, support local leadership, and maintain operational discipline.
- Identify and implement local retail business development initiatives to increase customer acquisition, customer retention, and market share.
- Drive continuous improvement, digital adoption, and process optimization initiatives to enhance customer experience and service center performance.
- Support new service center expansion projects, including site setup, operational ramp-up, and stabilization.
- Collaborate with relevant business teams to identify opportunities for improving revenue, customer experience, productivity, and profitability.
Skills and Competencies
Candidates applying for the Service Manager Jobs in Dubai should demonstrate strong leadership and automotive aftersales expertise.
Key skills include:
- Strong leadership and people management abilities.
- Ability to coach, motivate, and develop high-performing automotive service teams.
- Extensive knowledge of automotive aftersales operations, workshop processes, WIP management, and customer handling.
- Strong understanding of service center productivity and operational performance.
- Ability to establish accountability and ensure consistent execution across multiple locations.
- Strong commercial and business development mindset.
- Ability to identify opportunities for revenue growth and customer retention.
- Entrepreneurial and start-up mindset with the flexibility to take ownership beyond traditional job responsibilities.
- Strong problem-solving, decision-making, and communication skills.
- Commitment to customer experience, operational excellence, and continuous improvement.
Education and Experience
To qualify for the Service Manager – Multi Brand position in Dubai, candidates should have:
- A Bachelor’s Degree in Mechanical Engineering, Automotive Engineering, or a related technical discipline.
- At least 10 years of experience in automotive aftersales operations.
- A minimum of 4 years of experience in a leadership, regional, or multi-site management role.
- Strong mechanical and engineering knowledge.
- Proven experience managing automotive workshops, service centers, or aftersales operations.
- Experience managing teams and operational performance across multiple locations is highly desirable.
- Additional qualifications in business, management, or a related field will be an advantage.
About Al-Futtaim Automotive
Al-Futtaim Automotive is a leading mobility business operating across eight countries in the Middle East, Asia, and North Africa. The company represents more than 25 leading global automotive brands and provides a comprehensive range of mobility solutions.
Its business capabilities cover passenger vehicles, commercial vehicles, industrial equipment, logistics, leasing, aftersales services, and financial services.
Al-Futtaim Automotive is focused on creating better customer experiences through innovation, digital transformation, operational excellence, and customer-focused mobility solutions. With more than 9,000 colleagues, the organization brings together diverse teams working to shape the future of mobility.
Service Manager Jobs in Dubai, UAE
This opportunity is suitable for experienced automotive professionals with a strong background in aftersales management, workshop operations, multi-site service center management, team leadership, and automotive business development.
If you have extensive experience in automotive aftersales operations and are looking for Service Manager Jobs in Dubai, UAE, this role with Al-Futtaim Automotive offers an opportunity to lead multi-brand Auto Centers and contribute to business growth across the UAE.