Job Overview
Al-Futtaim Electric Mobility is looking for a customer-focused and experienced Service Advisor in Dubai, UAE, to join its BYD Aftersales team. This is an excellent career opportunity for automotive professionals interested in electric vehicle technology, customer service, and aftersales operations.
The EV Service Advisor will serve as the primary point of contact between customers and the workshop team, ensuring a smooth and professional vehicle servicing experience. The role involves understanding customer requirements, recommending appropriate maintenance and repair solutions, preparing service estimates, and coordinating with EV technicians to ensure timely vehicle delivery.
The successful candidate will help improve customer satisfaction, strengthen customer relationships, increase aftersales revenue, and support the growing electric mobility sector in the UAE.
Key Responsibilities
Customer Service and Vehicle Reception
Welcome customers and understand their electric vehicle servicing and maintenance requirements.
Act as the main point of contact throughout the customer’s vehicle service journey.
Provide professional guidance on EV maintenance, repair requirements, charging systems, and vehicle servicing.
Explain technical issues and recommended repair solutions in a clear and customer-friendly manner.
Build long-term relationships with customers to improve satisfaction, loyalty, and retention.
Service Coordination and Workshop Operations
Prepare accurate service estimates and explain repair recommendations to customers.
Coordinate with EV technicians, workshop supervisors, and other service team members to ensure efficient repair processes.
Monitor vehicle repair progress and provide customers with regular service updates.
Ensure vehicles are serviced and delivered within the agreed timelines.
Explain completed repairs, maintenance activities, and service recommendations during vehicle handover.
Maintain accurate customer records, service documentation, and job-related information.
Aftersales Sales and Revenue Generation
Identify opportunities to promote additional automotive services and maintenance packages.
Recommend suitable accessories, charging solutions, and other relevant aftersales products.
Support workshop revenue growth through effective upselling and cross-selling.
Maintain strong customer relationships to encourage repeat business and long-term loyalty.
Contribute to achieving customer satisfaction and aftersales performance targets.
Customer Satisfaction and Service Quality
Handle customer enquiries, complaints, and service concerns professionally.
Ensure transparent communication throughout the vehicle servicing process.
Maintain high standards of customer experience and service delivery.
Follow company policies, operational procedures, and quality standards.
Work collaboratively with the BYD Aftersales team to improve service efficiency and customer satisfaction.
Required Skills and Competencies
Candidates applying for EV Service Advisor jobs in Dubai should demonstrate the following skills:
Excellent customer service and relationship management abilities.
Basic understanding of electric vehicle technology and charging systems.
Knowledge of automotive maintenance, repair, and aftersales processes.
Strong communication and interpersonal skills.
Good sales, upselling, and cross-selling abilities.
Ability to explain technical automotive information in simple language.
Excellent customer handling and problem-solving skills.
Strong organisational and time management abilities.
Proficiency in Microsoft Office applications.
Knowledge of SAP is an added advantage.
Customer-oriented and results-driven approach.
Ability to work effectively with workshop technicians and service teams.
Education and Qualifications
Diploma or Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related discipline.
Relevant automotive or customer service qualifications will be an advantage.
Technical knowledge of electric vehicles and automotive aftersales operations is preferred.
Experience and Knowledge
2–3 years of experience as a Service Advisor or in a customer-facing automotive aftersales position.
Previous experience with electric vehicle (EV) or hybrid automotive brands is highly preferred.
Good understanding of automotive workshop operations and vehicle servicing procedures.
Experience handling customer enquiries, preparing service estimates, and coordinating vehicle repairs.
Ability to build strong customer relationships and maintain high service standards.
Excellent English communication skills.
Arabic language skills will be an added advantage.
A valid UAE driving licence is preferred.
About the Team
The successful candidate will join the BYD Aftersales Team within Al-Futtaim Electric Mobility. The team is responsible for supporting customers throughout their electric vehicle ownership journey by delivering professional aftersales services, efficient workshop operations, and exceptional customer experiences.