alfanar Electric is seeking an experienced Senior Specialist – Customer Systems Development to lead the implementation, integration, and ongoing management of Odoo ERP solutions for wholesale customers in Saudi Arabia.
The role focuses on managing end-to-end ERP implementation projects, understanding customer business requirements, coordinating with vendors and technical teams, and ensuring successful system deployment and user adoption. The selected candidate will help improve customer engagement, streamline business operations, and deliver digital solutions that support sales, inventory, warehousing, order management, and supply chain activities.
This opportunity is suitable for professionals with 5–10 years of experience in application systems, ERP implementation, project coordination, and customer-focused technology solutions.
Key Responsibilities
1. Odoo ERP Project Management and Implementation
Lead the planning, execution, and delivery of Odoo ERP implementation projects for wholesale customers.
Define project scope, timelines, milestones, resources, and expected deliverables.
Coordinate with internal departments, customers, and implementation partners to ensure smooth project execution.
Monitor project progress and ensure activities meet agreed schedules and quality standards.
Identify project risks, operational challenges, and dependencies, and implement appropriate solutions.
2. Customer Engagement and Business Requirements
Serve as the primary coordination point between the company, customers, and Odoo implementation providers.
Conduct customer assessments to understand business requirements and operational needs.
Gather requirements related to sales, inventory management, warehousing, order processing, and supply chain operations.
Translate customer requirements into suitable system implementation and integration plans.
Manage customer expectations and ensure solutions align with agreed business objectives.
3. Vendor and Software License Management
Coordinate with Odoo vendors and implementation partners on licensing, configuration, customization, and technical support.
Manage software license procurement, renewals, allocation, and usage.
Monitor vendor performance and ensure compliance with agreed service-level requirements.
Follow up on technical issues and coordinate with service providers to ensure timely resolution.
4. ERP System Integration and Coordination
Work closely with customer IT departments and technical teams to support successful system deployment.
Coordinate Odoo integration with warehouse management, inventory control, order management, and supply chain processes.
Ensure system configurations support customer operational requirements.
Organize end-to-end testing and validation before system rollout.
Coordinate with relevant stakeholders to resolve integration and implementation issues.
5. Change Management and User Training
Develop customer onboarding, implementation, and system rollout plans.
Coordinate user training sessions to improve understanding of Odoo ERP functionalities.
Guide customers on system usage, operational workflows, and best practices.
Support change management activities to encourage successful adoption.
Help customers maximize the benefits and utilization of implemented digital solutions.
6. System Performance and Continuous Improvement
Monitor system utilization, implementation progress, and customer satisfaction.
Track key performance indicators related to user adoption, operational efficiency, and customer retention.
Identify opportunities to improve system performance and business processes.
Coordinate system enhancements with vendors, customers, and internal technical teams.
Prepare regular project updates, performance reports, and implementation summaries for management.
7. Customer Relationship Management
Develop and maintain strong relationships with key customer stakeholders.
Understand customer expectations and provide ongoing support throughout the implementation lifecycle.
Identify opportunities to expand system usage and improve customer value.
Support customer retention and loyalty through effective project delivery and digital services.
General Responsibilities
Operational Delivery and Reporting
Complete planned activities according to project schedules and operational targets.
Use available resources efficiently to achieve objectives within agreed budgets and timelines.
Prepare periodic reports highlighting project progress, completed activities, and deviations from planned targets.
Problem-Solving and Quality Management
Identify and resolve operational and system-related problems.
Escalate complex technical or implementation issues to the appropriate teams.
Maintain quality standards throughout system implementation and related activities.
Support effective quality control processes and continuous improvement initiatives.
Business Process Improvement
Follow established policies, procedures, and operational guidelines.
Identify opportunities to improve workflows and automate business processes.
Support the development and implementation of efficient working systems.
Compliance, Health, Safety and Environment
Follow company policies, procedures, and work instructions.
Ensure compliance with applicable quality, health, safety, and environmental requirements.
Maintain safe working practices and support the delivery of reliable, high-quality services.
Qualifications and Education
Bachelor’s degree in Information Management Sciences and Systems or a related field.
A relevant educational background in information systems, IT, business technology, or a similar discipline is suitable.
Experience Required
5 to 10 years of relevant professional experience.
Experience in application systems, ERP implementation, or business systems development.
Practical knowledge of customer-focused system implementation and business process integration.
Required Skills and Competencies
Applications Development Standards and Procedures.
Applications Knowledge.
Applications System Analysis.
ERP implementation and project coordination.
Customer requirements gathering and stakeholder management.
System integration and implementation planning.
Vendor coordination and software license management.
Problem-solving and operational process improvement.
Communication, reporting, and relationship management.
Ability to coordinate technical teams and manage multiple project activities.
Job Details
| Category | Details |
|---|---|
| Job Title | Senior Specialist – Customer Systems Development |
| Company | alfanar Electric |
| Job Location | Saudi Arabia |
| Experience | 5–10 Years |
| Qualification | Bachelor’s Degree |
| Specialization | Information Systems / ERP / Application Systems |
| ERP Platform | Odoo |