We are looking for an experienced Senior SAP HCM Consultant to provide functional support, system configuration, enhancements, and business process improvements across SAP SuccessFactors and related HR systems. The role will work closely with HR teams, business stakeholders, technical teams, and end users to understand requirements and deliver reliable HR technology solutions.
The ideal candidate should have strong expertise in SAP SuccessFactors Recruiting and Onboarding, along with practical knowledge of SAP HCM Payroll, Time Management, HRIS systems, system integrations, and application support.
Key Responsibilities
SuccessFactors and HRIS Support
- Provide day-to-day functional support for SAP SuccessFactors modules and related HR applications.
- Manage and resolve system incidents to minimize disruption to HR operations.
- Receive, analyze, prioritize, and resolve support tickets according to established service levels.
- Investigate functional, technical, configuration, and data-related issues reported by users.
- Provide functional support for SAP HCM Payroll and Time Management issues where required.
- Identify recurring problems and recommend solutions to improve system stability and user experience.
SAP SuccessFactors Recruiting and Onboarding
- Provide functional expertise in SuccessFactors Recruiting and Onboarding.
- Configure and maintain relevant SuccessFactors functionality according to approved business requirements.
- Support HR teams in optimizing recruitment and onboarding processes.
- Translate business requirements into practical and effective SuccessFactors solutions.
- Ensure system processes follow appropriate SuccessFactors functionality and implementation best practices.
- Support integration points between SuccessFactors and other HR or enterprise applications.
Configuration and System Enhancements
- Perform configuration updates and system enhancements based on approved requirements.
- Analyze existing business processes and identify opportunities for improvement.
- Ensure system configurations support business requirements while maintaining system integrity.
- Work with technical teams on custom development and enhancement requirements.
- Prepare detailed functional specifications for technical development.
- Evaluate enhancement requests and recommend suitable functional solutions.
Testing and Quality Assurance
- Develop comprehensive test scenarios and test scripts for system changes.
- Conduct Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and other required testing activities.
- Validate system changes against business requirements and acceptance criteria.
- Investigate and resolve defects identified during testing.
- Ensure enhancements are properly tested before deployment to production.
- Support users during testing and provide clarification on system functionality.
Incident and Problem Management
- Take ownership of SuccessFactors incidents from initial assessment through resolution.
- Diagnose issues involving system functionality, configuration, integrations, and HR data.
- Prioritize incidents according to business impact and urgency.
- Implement appropriate corrective solutions while minimizing system disruption.
- Escalate complex or critical issues to relevant technical or management teams.
- Ensure incidents are resolved within agreed Service Level Agreements (SLAs).
Documentation and Knowledge Management
- Maintain accurate documentation of system configurations and functional processes.
- Prepare configuration documents, user guides, process documentation, and technical handover information.
- Document solutions to recurring issues to support future troubleshooting and system maintenance.
- Provide clear guidelines for consultants and support teams handling future configuration changes.
- Maintain appropriate records of system modifications, enhancements, and testing activities.
Stakeholder and User Support
- Work closely with HR departments, business users, and other stakeholders to understand system requirements.
- Translate business needs into functional SAP SuccessFactors solutions.
- Provide guidance on standard system functionality and recommended processes.
- Conduct user training and provide functional support when required.
- Communicate system changes, issues, and resolutions clearly to relevant stakeholders.
- Maintain strong working relationships with HR, IT, technical teams, and business users.
Business Process Improvement
- Review HR processes and identify opportunities to improve efficiency and system usability.
- Recommend automation opportunities within HR technology processes.
- Support continuous improvement of SuccessFactors and SAP HCM processes.
- Help standardize workflows, procedures, and system processes.
- Ensure solutions support accurate, complete, and efficient HR business operations.
Delivery and Performance
- Complete planned support and development activities according to agreed schedules.
- Manage assigned tasks and system changes effectively within available resources.
- Monitor planned versus actual activities and report significant deviations.
- Support timely delivery of system enhancements and operational requirements.
- Ensure solutions meet agreed quality, functionality, cost, and time expectations.
Compliance, Quality, and HSE
- Follow applicable company policies, procedures, work instructions, and IT controls.
- Maintain high standards of data accuracy, system quality, and process compliance.
- Ensure system changes follow approved change management and governance procedures.
- Support applicable information security and data protection requirements.
- Comply with relevant safety, quality, environmental, and workplace procedures.
Academic Qualification
- Bachelor’s degree in Information Management Sciences & Systems, Information Technology, Computer Science, Human Resources Information Systems, or a related field.
- Relevant SAP or SuccessFactors certifications are an advantage.
Work Experience
- 6 to 10 years of relevant professional experience in SAP HCM, SAP SuccessFactors, HRIS, or enterprise HR application support.
- Strong experience with SAP SuccessFactors Recruiting and Onboarding.
- Practical knowledge of SAP HCM Payroll and Time Management is beneficial.
- Experience with HR system integrations and application support is preferred.
- Experience in system configuration, testing, incident management, and business process improvement is desirable.
Technical and Functional Competencies
- SAP SuccessFactors
- SuccessFactors Recruiting
- SuccessFactors Onboarding
- SAP HCM
- SAP HCM Payroll
- SAP Time Management
- HRIS Systems
- HR Application Support
- System Configuration
- Application Knowledge
- System Testing
- User Acceptance Testing
- System Integration Testing
- Regression Testing
- Incident Management
- Business Process Improvement
- HR Systems Integration
- Functional Specifications
- Stakeholder Management
Job Location
Saudi Arabia