Job Overview
alfanar Electric is seeking an experienced Senior Sales Engineer in Saudi Arabia to drive service contract sales, develop new business opportunities, and strengthen relationships with existing customers. This role combines technical knowledge with sales expertise to deliver tailored service solutions, achieve revenue targets, and improve customer satisfaction.
The successful candidate will identify potential clients, present service contract solutions, prepare commercial proposals, negotiate contract terms, and coordinate with technical teams to meet customer requirements. The role also involves market analysis, sales forecasting, contract performance monitoring, and maintaining accurate sales records.
Candidates with a bachelor’s degree in Electrical Engineering and 5–10 years of relevant sales experience are encouraged to review the vacancy requirements.
Key Responsibilities
1. Sales and Business Development
- Promote and sell service contracts to new and existing customers.
- Identify potential clients, generate sales leads, and develop strategies to convert opportunities into business.
- Conduct customer visits, sales presentations, and meetings to explain the benefits of service contracts.
- Develop sales plans to achieve revenue targets and support business growth.
- Build a strong pipeline of prospective customers and follow up on sales opportunities.
- Identify opportunities for contract renewals, upgrades, and additional services.
2. Technical Sales Support
- Apply electrical engineering knowledge to understand customer requirements and recommend suitable service solutions.
- Explain the technical features, benefits, and scope of proposed services to customers.
- Coordinate with technical and operational teams to develop solutions that meet customer needs.
- Provide technical assistance throughout the pre-sales and post-sales processes.
- Respond to customer questions and help resolve technical concerns related to service contracts.
- Ensure proposed solutions align with technical specifications and company standards.
3. Customer Relationship Management
- Establish and maintain strong relationships with existing and prospective customers.
- Serve as a key contact for customer inquiries concerning service contracts.
- Follow up regularly with clients to assess satisfaction and identify future business opportunities.
- Maintain effective communication throughout the sales and contract lifecycle.
- Address customer concerns promptly and coordinate with relevant departments to resolve issues.
- Support long-term customer retention through responsive service and professional relationship management.
4. Service Contract Preparation and Management
- Prepare and present service contract proposals based on customer requirements and company guidelines.
- Develop commercial offers that align with technical specifications, pricing policies, and business objectives.
- Negotiate contract terms and conditions with customers to support successful sales outcomes.
- Coordinate with internal departments to ensure proposed contract commitments are achievable.
- Monitor service delivery and contract performance to help ensure compliance with agreed requirements.
- Identify opportunities to improve contract value, customer satisfaction, and renewal rates.
5. Market Research and Sales Strategy
- Monitor market trends, customer needs, and competitor activities to identify new business opportunities.
- Analyze customer feedback and market developments to support sales planning.
- Recommend improvements to service offerings, pricing approaches, and sales strategies.
- Identify emerging customer requirements and potential opportunities in the Saudi Arabian market.
- Support promotional activities and initiatives designed to increase service contract sales.
6. Sales Forecasting and Reporting
- Maintain accurate records of sales leads, customer interactions, proposals, and contracts in the CRM system.
- Prepare regular sales reports, revenue forecasts, and pipeline updates for management.
- Track sales performance against assigned targets and identify areas requiring improvement.
- Monitor sales trends and provide insights to support business decisions.
- Maintain organized documentation for customer accounts, negotiations, and contract activities.
7. Operational Excellence and Compliance
- Complete assigned sales activities within agreed timelines and business requirements.
- Use available resources efficiently to achieve sales objectives and cost targets.
- Identify sales process challenges, resolve routine issues, and escalate complex matters when necessary.
- Follow company policies, procedures, quality requirements, and applicable work instructions.
- Support continuous improvement and the effective use of sales tools and digital systems.
- Comply with relevant health, safety, and environmental requirements applicable to the role.
Academic Qualifications
- Bachelor’s degree in Electrical Engineering.
Work Experience
- 5–10 years of relevant professional experience in sales engineering, technical sales, service contracts, or business development.
- Experience in customer relationship management, sales negotiations, and commercial proposal preparation.
- Knowledge of sales forecasting, market analysis, and CRM systems.
- Experience selling technical services or electrical-related solutions is beneficial.
Required Skills and Competencies
- Technical sales and business development
- Service contract sales and contract negotiation
- Sales forecasting and pipeline management
- Sales presentations and promotional activities
- Market research and sales trend analysis
- Customer relationship management
- Technical solution development and pre-sales support
- Commercial proposal preparation
- CRM tools and sales reporting
- Communication, negotiation, and problem-solving
- Cross-functional coordination and customer service
Job Location
Saudi Arabia