Senior Facilities Manager – Soft Services

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Roles:

As soft services division is a new portfolio under the FM department, the initial phase of the role will involve setting up of soft services division structure, developing strategic plan, establishing process and standard operating procedures, hiring and training a team for the soft services division. The role has work winning, P&L accountability and commercial performance responsibility for the soft services division.
Facilities management is the integration of processes within the organization to maintain and develop the required service standards, for the properties maintained which support and improve the effectiveness of the assets and their primary activities. As Senior Facilities Manager – Soft Services, the role involves managing and coordinating various aspects of facility operations. Soft services include the maintenance of the non-physical components of facility management, including cleaning / housekeeping services, security services, concierge services, landscaping, pest control services, waste management, and other related services

What you will do:
Communicate across all levels of the organization including operation reporting, data analysis and trending, executive presentations / management reporting and performance reporting.
Supply chain management / Procurement: Drafting and tendering RFP’s / RFQ’s for supply chain services. Selecting and managing third-party vendors / supply chain contractors and service providers.
Assist Sales and Estimation team in work winning – review of service agreements, contracts and negotiation of the same with vendors.
Manage project mobilization plans, risk and issue logs, actions log, project meetings, and produce regular progress reports
Identify new opportunities for innovation and create compelling cases for business change and improvement relating to soft services.
Develop and achieve soft services portfolio objectives, action plans and KPI to support the division (FM) in achieving the strategic Plan
Budgeting and Cost Management: Developing and managing budgets, including forecasting expenses, monitoring costs manage Division P&L, periodically meeting with management / Finance discuss Revenue / COS vs. Budget and identifying cost-saving opportunities.
Accountable for standardization of the quality of soft services provided throughout various locations and facilities.
Review division / service provider(s) performance and provide monthly reports to the Operations Manager regarding compliance against predetermined/contracted SLAs and KPIs.

Manage in-house and outsourced resources to achieve compliance with company policies, procedures and guidelines while ensuring operational and financial efficiency.
Conduct direct report performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
Coordinate with the senior management on work issues.
Liaising with Client to achieve excellence in customer satisfaction.
Team Management: Leading and managing a team of facilities Engineers / supervisors, maintenance personnel and contractors.
Providing guidance, training, and performance management to ensure a high level of productivity, effectiveness, and professionalism.
Ensure team have the skills, capabilities, and support to do their roles effectively. Develop staff development programs such as skills enhancement trainings and sessions.

Participate in the development of policies and procedures that affect the use of supplies and facilities.
Develop and implement cleaning check lists, schedules, and protocols.
Identify sustainable methods of service delivery including the increase of automated services to enhance delivery and wellness.

Sustainability, Quality & HSE
Ensuring compliance with local, and internal regulations and best practice related to facility operations (technical), safety, and environmental standards. Implementing safety protocols, conducting regular inspections, and addressing any potential hazards or non-compliance issues.
Demonstrate commitment and Leadership to ensure that all HSE Policies and Procedures are fully implemented throughout the areas of responsibility and are compliant to all relevant legal, regulatory, or contractual requirements pertaining to HSE
Enforce all local codes and best practices about cleaning, chemical usage, waste disposal and environmental action to ensure a clean and safe environment.
Developing and implementing initiatives to improve service efficiency, reduce waste, and promote sustainability within the facilities. This may involve implementing recycling programs etc.

Having worked within a Facilities Management environment with GCC in a managerial role.
Proficient in MS Office suites including MSWord, Excel, PowerPoint
Strong leader and communicator skills
Time Management and Client Management skills
Collaborative style of management
Job-Specific Skills:
Extensive knowledge of the Real Estate industry (10 to 15 years) and market conditions in the Middle East.

Behavioral Competencies:
Professional Knowledge
Encourage subordinates
Training and coaching
Personal Leadership

What equips you for the role:
Experience working with CAFM systems, Procurement management and Commercial / Contract Management.
Well versed with standard Cleaning Principles
Mobilization of contracts of Major Contracts
Minimum Qualifications and Knowledge:
Bachelor’s degree in a related subject, MBA or BICSc accreditation advantageous.
Advanced financial skills (P&L) and ability to prepare and manage a budget

Minimum Experience:
Experience with Service Providing companies with client facing management role within the soft services industry.
15 years’ experience with 5 years in a senior role, middle East experience is essential