Senior Executive – Learning & Development (L&D) Jobs in Dubai, UAE.

Job Overview

The Senior Executive – Learning & Development will lead and coordinate learning, training, and employee development initiatives across the UAE and regional operations. The role focuses on developing effective training programs, improving employee capabilities, supporting career growth, and ensuring learning strategies are aligned with business and sales objectives.

The successful candidate will work closely with training teams, business leaders, retail operations, and other stakeholders to deliver engaging learning solutions and promote a culture of continuous professional development.

Key Responsibilities

• Plan, coordinate, and implement learning and development programs across the UAE and regional operations.
• Develop training strategies and initiatives that support business priorities, employee performance, and sales objectives.
• Prepare and manage the annual training calendar for different brands and business functions.
• Coordinate training schedules, facilitators, participants, learning resources, and program delivery.
• Guide and support the training team in applying effective learning and development methods.
• Develop practical and cost-effective training solutions based on identified employee and business needs.
• Build product knowledge by understanding new brands, products, services, and business requirements, then share relevant knowledge with the training team.
• Review, update, and improve training content, presentations, learning modules, and supporting materials.
• Collect and analyze employee feedback to measure training effectiveness and identify opportunities for improvement.
• Recommend new learning materials, digital resources, and delivery methods to improve employee engagement and learning outcomes.
• Ensure training activities follow organizational policies, standards, and recognized learning and development best practices.
• Track training participation, delivery, follow-up activities, and program results while maintaining accurate training records.
• Design and deliver training courses and development programs for employees from different functions and cultural backgrounds.
• Implement structured training processes and learning modules to support consistent development across the organization.
• Develop leadership development and in-store training programs to strengthen communication, people management, customer service, and workplace skills.
• Conduct regular visits to retail stores and assess employee capabilities through observations, mock sessions, and practical evaluations.
• Provide constructive coaching and feedback to retail employees and training teams to support continuous performance improvement.
• Coordinate third-party mystery shopping assessments to evaluate customer service standards and identify areas requiring improvement.
• Monitor training outcomes and use performance data and feedback to enhance future learning initiatives.
• Work collaboratively with HR, retail operations, sales teams, brand teams, and management to ensure training programs meet business requirements.

Desired Experience and Skills

• 5+ years of experience in Learning & Development, corporate training, Human Resources, retail training, or retail operations.
• Experience in developing, coordinating, and delivering employee training programs is preferred.
• Knowledge of Learning Management Systems (LMS) and digital learning tools is an advantage.
• Strong presentation, communication, facilitation, and interpersonal skills.
• Excellent organizational and time-management abilities with the capacity to manage multiple training programs and deadlines.
• Ability to analyze training feedback, employee performance, and learning requirements.
• Experience working with multicultural teams and diverse employee groups.
• Strong stakeholder management and collaboration skills.
• Ability to adapt training approaches to changing retail and business requirements.
• Practical understanding of employee development, coaching, leadership training, and performance improvement.
• A proactive approach to identifying learning gaps and developing effective training solutions.