Senior Bid Manager

Full Time


We manage workforces, assets and data for our clients, bringing services excellence through our user centred research and design agency – ExperienceLab. Our purpose is to realise our government’s visions by designing, developing and maintaining world-class experiences and services for everyone. With nationalisation at the core of our strategy we do this alongside our national talent, developing the future leaders of tomorrow.

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by “Bringing National Visions to Life”.
The role requires the proactive management of all relevant opportunities from qualification through to contract award, including managing the solution design, articulation of the value proposition, strategy development, key commercial considerations, partner identification and risk management. You will be working closely with the business development lead, bid team, solutions experts and support functions within a bid, this role will be responsible for delivering high-quality bids on time and within budget.

The successful candidate will be; proactive, positive, innovative, customer focused, responsive and able to develop and sell tailored solutions and consistently deliver results. This role holder will be responsible for end-to- end management of our most complex pursuits throughout the entire bid lifecycle (typically from Gate 0 through to Gate 5) although there may be instances when involvement pre-Gate 0 and post-Gate 5 is required – win theme development / refinement, pursuit strategy, pricing, teaming, competitive analysis and black hats, solution development and critical reviews forming key components of this role.

To lead and motivate high performing bid teams, in accordance with Serco’s governing principles, with an expectation to be competitive, compliant and win.
Effectively lead the right resources including Finance & Commercial, HR, Solutions Development and Supply Chain.
Lead, create and implement winning bid strategies to secure growth for Serco’s regional business.
To lead the strategic development of bids to ensure a persuasive, commercially competitive offering that fully reflects customer requirements.
Ensure development of competitive and sustainable bids within approved Serco business parameters.
To deliver high-quality bids on time and within budget by creating and implement bespoke project plans to ensure the delivery of bid requirements on time
To successfully navigate bids through Serco’s internal governance process; obtaining relevant approvals at each stage of the cycle
To monitor competitors, market and stakeholders
Conduct regular competitor/market intelligence reviews and stakeholder analysis
Track key political developments relevant to allocated opportunities, sectors and accounts.
This individual is likely to have at least a degree or equivalent professional qualification, or be able to demonstrate strong intellectual capacity, including excellent literacy and numeracy.
Considerable involvement in a complex bidding / transition / operation environment
Leading commercial discussions and negotiations at varying stages of a procurement cycle; from teaming agreements, partner selection and client negotiation.
7 years+ of managing complex and/or high value bids.
Working within successful organization, ideally in a service-based, government / quasi-government contracting space.
Built and lead successful winning bids valued at GBP 20m+ per annum)
Programme / project management experience
Desirable sector and market knowledge in the any of the following fields: Citizen Services, Justice & Immigration, Defence, Airport Operations, Asset Management and Fire Rescue Services.

What’s in it for you :

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues’ wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards