Job Purpose
The Sales Support professional will provide operational and field assistance to the sales team at alfanar Electric. The role involves supporting sales activities, managing documentation, visiting construction and project sites, engaging with customers, and coordinating with internal teams to ensure efficient sales execution and customer satisfaction.
Key Responsibilities
Field Sales Support and Customer Relationship Management
- Conduct regular field visits to construction sites, including projects in foundation, under-construction, and finishing stages.
- Introduce and promote alfanar Electric products and solutions to potential customers and industry stakeholders.
- Develop and maintain professional relationships with end users, electricians, contractors, distributors, and other key stakeholders.
- Follow up on assigned construction sites throughout different project stages to identify sales opportunities.
- Support the sales team in achieving customer engagement and business development objectives.
Sales Process and Coordination
- Support the complete sales process in accordance with company policies, sales strategies, and customer requirements.
- Coordinate with relevant departments to ensure distributors and customers receive the required sales support.
- Work closely with the project sales team when opportunities fall within the project sales channel.
- Maintain accurate sales-related information, documentation, and follow-up records.
- Assist the sales team in ensuring timely execution of assigned sales activities.
Market Visits and Product Promotion
- Visit assigned locations and construction projects based on market studies and objectives provided by the line manager.
- Promote alfanar Electric products and services through professional customer engagement and distribution of approved promotional materials.
- Identify potential customers and new business opportunities during field activities.
- Support local market awareness of alfanar Electric products through effective field engagement.
Market Research and Information Gathering
- Collect relevant market information during site visits, including competitor activities, product requirements, and construction project details.
- Monitor the number and status of construction sites within the assigned territory.
- Report relevant market and competitor information to the sales team and management.
- Coordinate with project sales teams to ensure potential project opportunities are properly identified and followed up.
General Responsibilities
Performance and Delivery
- Complete planned sales support and field activities according to assigned schedules and business objectives.
- Use company resources efficiently while maintaining appropriate cost and time management.
- Prepare periodic reports covering completed activities, planned tasks, deviations, and execution status.
- Support the sales team in achieving operational and business development targets.
Problem Solving
- Identify and resolve routine sales and operational issues within the scope of the role.
- Escalate complex customer, operational, or sales-related issues to the appropriate department or manager.
Quality
- Follow established quality requirements, product specifications, processes, and company standards.
- Contribute to maintaining effective quality control across assigned sales support activities.
Process Improvement
- Follow established company systems, policies, procedures, and work instructions.
- Identify opportunities to improve sales support processes and increase operational efficiency.
- Support the use of automation and digital tools where applicable.
Compliance
- Comply with company policies, procedures, work instructions, and applicable regulations.
- Maintain professional standards when dealing with customers, contractors, distributors, and other stakeholders.
Health, Safety and Environment
- Follow all applicable health, safety, quality, and environmental procedures during office and field activities.
- Maintain safe working practices during construction-site visits and customer engagements.
- Support compliance with applicable safety and environmental requirements.
Qualification
- Diploma in Electrical Engineering, Electrical Institute, or a relevant technical field.
- Technical knowledge of electrical products and solutions is an advantage.
Experience
- 2 to 4 years of relevant experience in sales support, technical sales, field sales, electrical products, or a related industry.
- Experience working with contractors, distributors, electricians, construction projects, or end users is beneficial.
Required Skills
- Sales Technical Support
- Salesmanship
- Solution Sales Support
- Consultative Sales Support
- Customer Relationship Management
- Field Sales Activities
- Electrical Product Knowledge
- Market Research
- Sales Coordination
- Communication and Negotiation Skills
- Reporting and Documentation
- Problem-Solving Skills