Johnson Controls
At Johnson Controls, we transform the environments where people live, work, learn and play. We reimagine the performance of buildings and make spaces smarter, healthier, and more sustainable through the world`s largest portfolio of building technology, software, and service solutions.Job Role:
You will be working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.
How will you do it
Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters
Manage relationships within the Customer (internal and external) including, but not limited to, category management, loss prevention / asset protection, store operations, Traffic Solutions
Collate record and report progress internally and externally for Direct and Indirect business verticals.
Client Engagement Specialist is a key role to be based in our Dubai office and reporting to Regional Director, Middle East. You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.
Review monthly targets for inspection performance
Interact with web portals and customer reporting interfaces
Improve customer service delivery in conjunction with Local and Central teams
Attend customer performance meetings , Support Key Account managers and sales management
Identify and Investigate solutions to achieve solutions to retail business challenges
Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner
Job Responsibility:
Proven track record of achievement in customer service excellence
Demonstrate the ability to network with relevant groups
Excellent communicator, Ability to prioritize tasks and achieve goals
Proficient in Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces
Valid UAE driving license
University Degree in relevant subject desirable
Minimum 3 years experience in retail operations or customer handling roles within GCC region
Recent or Past experience in a customer facing environment which is a mix of Sales and Customer handling roles
Recent or Past experience in retail or product knowledge of EAS, Loss Prevention, retail automation solutions