Job Overview
Al-Futtaim Retail is looking for a motivated and experienced Sales Supply & Support Group Leader in Dubai, UAE, to support store operations, product availability, supply chain coordination, and sales performance. This role focuses on aligning sales activities with supply processes to ensure products are available to customers at the right time while maintaining efficient logistics operations and controlling costs.
Working closely with sales teams, store colleagues, and logistics management, the successful candidate will monitor stock availability, manage product range information, review forecasts, resolve supply disruptions, and support replenishment activities. The position also involves improving service levels, identifying operational efficiencies, and developing team capabilities.
This opportunity is suitable for professionals with experience in retail operations, sales support, supply chain management, or logistics who have strong analytical, communication, and leadership skills.
Key Responsibilities
Product Availability and Supply Chain Coordination
- Monitor product availability and take action to reduce stock shortages that may affect customer satisfaction and sales.
- Track central and non-central stock shortages and communicate availability issues to commercial and sales teams.
- Coordinate with relevant departments to resolve supply disruptions and minimize their impact on store operations.
- Follow up on supplier and transportation performance issues to support timely product deliveries.
- Help maintain high service levels throughout the year by improving stock availability and supporting effective sales planning.
- Identify opportunities to reduce supply-related costs while maintaining customer service standards.
Sales Support and Product Range Management
- Support the sales team in managing product ranges according to approved country-level range decisions.
- Ensure product range information is accurately and promptly updated in the relevant systems.
- Identify differences between store range classifications, country range agreements, and actual product ranges.
- Highlight range discrepancies to the sales team and support corrective actions.
- Work with the In-store Logistics Manager to maintain store range information and update replenishment and sales parameters.
- Follow up on agreed product ranges to ensure items are stocked and available for customers.
- Support commercial activities related to discontinued products and help the sales team achieve agreed sales targets for key items.
Forecasting and Replenishment
- Support sales forecasting for strategic products and identify differences between central, country, and store-level forecasts.
- Monitor automatic ordering processes and investigate disruptions that may affect product availability.
- Coordinate with relevant teams to resolve replenishment issues and improve ordering efficiency.
- Ensure supply and demand activities remain aligned with store requirements and commercial priorities.
- Help optimize stock levels while balancing customer demand, service quality, and operational costs.
Operational Performance and Cost Efficiency
- Support the achievement of agreed service levels and customer commitments through effective supply planning.
- Identify opportunities to improve logistics procedures, tools, and workflows.
- Implement more efficient processes to reduce operational costs and improve productivity.
- Monitor supply-related issues and communicate risks that could affect sales performance.
- Contribute to the store’s commercial objectives, market position, growth, and profitability.
Team Leadership and Development
- Support store colleagues and encourage collaboration across sales, logistics, and operational teams.
- Share knowledge and best practices to improve team performance.
- Identify team members’ strengths, development needs, and motivations.
- Assist in implementing training plans and activities to build team capabilities.
- Promote an inclusive workplace culture that values diversity among customers and colleagues.
- Demonstrate strong leadership, accountability, and problem-solving when managing daily operational challenges.
Qualifications and Experience
Candidates applying for Sales Supply & Support Group Leader jobs in Dubai should meet the following requirements:
- Bachelor’s degree or an equivalent qualification.
- At least three years of experience in sales, supply chain management, logistics, or a related field.
- Practical understanding of stock availability, product replenishment, forecasting, and retail operations.
- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Strong communication and interpersonal skills.
- Ability to plan, implement, and monitor activities against deadlines.
- Good organizational, analytical, and problem-solving abilities.
- Strong English communication skills; Arabic language skills are an advantage.
Required Skills and Competencies
The ideal candidate should demonstrate:
- Strong knowledge of retail supply processes and product availability management.
- Ability to analyze stock shortages, forecast discrepancies, and supply performance.
- Good understanding of ordering systems, replenishment procedures, and range management.
- Strong coordination skills when working with sales, logistics, suppliers, and store teams.
- Effective time management and the ability to handle multiple priorities.
- Leadership skills and a collaborative approach to team development.
- A continuous improvement mindset focused on service quality, cost efficiency, and customer satisfaction.
- Ability to use data and reporting tools to identify problems and recommend practical solutions.
About the Team
The Sales Supply & Support Group Leader will work closely with sales colleagues, the In-store Logistics Manager, and other operational teams. The role helps connect commercial priorities with store-level supply processes, ensuring that products are available to customers while supporting efficient inventory management and logistics performance.
The team works collaboratively to address availability challenges, improve replenishment processes, and support sales growth through effective supply chain coordination.
About Al-Futtaim Retail
Al-Futtaim Retail is part of the Al-Futtaim Group, a business with a long-standing presence in the region. The retail division works with internationally recognized brands, including IKEA, ACE, Marks & Spencer, and the Inditex Group.
Job Title: Sales Supply & Support Group Leader
Company: Al-Futtaim Retail
Retail Brand Context: IKEA
Job Location: Dubai, UAE
Industry: Retail, Supply Chain, and Logistics
Education: Bachelor’s degree or equivalent
Experience Required: At least 3 years in sales, supply chain, or logistics
Key Skills: Stock availability, forecasting, replenishment, range management, Microsoft Excel, and team leadership
Languages: English required; Arabic is an advantage