Job Description
EXA Ceramics is looking for a motivated and customer-focused Sales Specialist to drive business growth, develop customer relationships, and achieve sales targets. The successful candidate will be responsible for identifying new business opportunities, promoting the company’s product range, understanding customer requirements, and delivering effective sales solutions.
This role requires strong communication, negotiation, product knowledge, and relationship-management skills, along with the ability to monitor market trends and contribute to the company’s sales objectives.
Key Responsibilities
1. Sales Strategy and Business Development
Develop and implement sales strategies to achieve business objectives and revenue targets.
Identify new business opportunities through prospecting, lead generation, and market research.
Build a strong sales pipeline and follow up with potential customers.
Work towards achieving individual and team sales targets.
2. Customer Relationship Management
Build and maintain strong relationships with new and existing customers.
Understand customer requirements and recommend suitable products and solutions.
Maintain regular communication with clients to strengthen business relationships.
Ensure a positive customer experience throughout the sales process.
3. Product Knowledge and Promotion
Develop in-depth knowledge of EXA Ceramics products, features, specifications, and benefits.
Present product information effectively to prospective and existing customers.
Explain product advantages and recommend suitable options based on customer needs.
Stay informed about new product offerings and industry developments.
4. Sales Presentations and Negotiations
Prepare and deliver sales presentations, product demonstrations, and commercial proposals.
Share product quotations, pricing details, and relevant sales information with customers.
Negotiate commercial terms while maintaining company sales policies.
Follow up on proposals and inquiries to convert leads into successful sales.
5. Market Research and Competitor Analysis
Monitor market trends, customer preferences, and competitor activities.
Identify potential market opportunities and changing customer demands.
Share market insights and customer feedback with management.
Adjust sales approaches to remain competitive and support business growth.
6. Sales Reporting and Performance Monitoring
Track sales activities, customer interactions, and target achievements.
Prepare regular sales reports and provide updates to management.
Monitor sales performance and contribute to accurate sales forecasting.
Identify areas for improvement and take appropriate actions to achieve targets.
7. Cross-Functional Coordination and Customer Support
Coordinate with marketing, customer service, and product teams to support sales activities.
Respond to customer inquiries and provide timely assistance.
Resolve customer concerns and escalate complex issues when necessary.
Maintain customer satisfaction and support long-term business relationships.
8. General Responsibilities
Complete assigned activities within agreed timelines and operational targets.
Use company resources efficiently to achieve sales objectives.
Follow company policies, procedures, and work instructions.
Identify opportunities to improve sales processes and operational efficiency.
Maintain professional standards and comply with applicable safety and quality requirements.
Continuously develop product knowledge, sales techniques, and professional skills.
Academic Qualification
– Bachelor’s Degree in any relevant discipline.
Work Experience
2 to 4 years of relevant work experience.
Previous experience in sales, business development, customer relationship management, or product promotion is an advantage.
Technical and Functional Skills
Sales planning and execution.
Lead generation and customer acquisition.
Customer relationship management.
Product knowledge and presentation.
Sales negotiation and closing techniques.
Market research and competitor analysis.
Sales reporting and forecasting.
Customer service and problem-solving.
Strong communication and interpersonal skills.
Safety awareness and compliance.
Job Location
UAE / Saudi Arabia (KSA) – confirm the specific vacancy location before publishing.