Job Overview

Al-Futtaim Automotive is looking for a motivated and customer-focused Sales Executive to join its Volvo automotive business in Dubai, UAE. The role is responsible for achieving monthly vehicle sales targets while maintaining targeted gross margins and increasing sales of Finance & Insurance (F&I) products, trade-ins, and dealer-installed accessories.

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The Sales Executive will guide customers throughout the vehicle purchasing journey, from initial enquiry and product presentation to negotiation and final delivery. The position also focuses on delivering high levels of customer satisfaction, Customer Satisfaction Value (CSV), and Net Promoter Score (NPS).

The successful candidate will work closely with showroom managers, branch sales teams, and support staff to improve sales performance, customer experience, and overall showroom operations.

Key Responsibilities

Achieve monthly vehicle sales targets for new and TPO units while maintaining required gross margins.
Guide customers through the sales process and provide suitable vehicle and purchasing solutions based on their requirements.
Maximize retained gross profit from vehicle sales to support overall branch profitability.
Achieve monthly targets for Finance & Insurance (F&I) products and related revenue opportunities.
Promote and increase sales of vehicle trade-ins and dealer-installed options (DIO) accessories.
Generate sales from telephone, website, digital, and walk-in customer leads.
Maintain a target lead-to-sales conversion rate of approximately 25%.
Collect and accurately maintain customer information to support effective follow-up and sales administration.
Refer customers to showroom managers for second-facing opportunities when appropriate.
Maintain strong NPS and customer satisfaction throughout the complete customer journey.
Participate in daily, weekly, and monthly sales meetings and performance reviews.
Stay informed about current Volvo campaigns, product updates, promotions, and competitor activities.
Attend required training programs to improve product knowledge, sales techniques, systems knowledge, and professional skills.
Develop a strong understanding of financing and purchasing options to effectively explain available solutions to customers.
Use negotiation and upselling techniques to increase vehicle, accessory, trade-in, and F&I sales.
Maintain accurate sales records and ensure customer and transaction data is entered correctly into relevant systems.
Work collaboratively with showroom managers, branch sales executives, and support teams to achieve business objectives.

Skills and Competencies

Excellent verbal and written communication skills.
Strong customer service and relationship-building abilities.
Proven negotiation and influencing skills.
Strong sales, upselling, and lead-conversion capabilities.
Good planning, organization, and multitasking skills.
Proficiency in Microsoft Office, particularly Microsoft Excel.
Strong attention to detail and customer data accuracy.
Ability to develop and execute effective sales plans.
Digitally confident with the ability to use automotive sales and customer-management systems.
Self-motivated and capable of working independently while contributing effectively to a team.
Flexible and adaptable approach to changing customer and business requirements.

Qualifications and Experience

Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
Minimum 2 years of sales experience.
Previous experience in the automotive sales industry is preferred.
Experience in vehicle sales, retail sales, customer relationship management, or a related field will be advantageous.
Strong knowledge of sales processes, customer engagement, negotiation, and upselling.
Fluency in English is required; Arabic language skills are preferred.
Good knowledge of Microsoft Office applications, particularly Excel.

Working Environment

The role operates within the automotive retail sector and may require flexible working hours, including evenings, weekends, and other extended hours depending on customer requirements and business needs.

The Sales Executive is expected to maintain a professional customer-focused approach while working toward individual and branch sales targets.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a major division of the UAE-based Al-Futtaim Group and operates across multiple markets in the Middle East, Asia, and Africa.

The business operates across automotive distribution, manufacturing, leasing, and aftersales services and represents several internationally recognized automotive brands, including Volvo.

Al-Futtaim Automotive provides mobility products and services across passenger vehicles, SUVs, electric vehicles, commercial vehicles, motorcycles, and industrial and construction equipment. The organization emphasizes customer experience, innovation, quality, and value-added automotive services.

Job Details

Job Title: Sales Executive
Company: Al-Futtaim Automotive
Brand: Volvo
Industry: Automotive / Car Sales
Experience: Minimum 2 Years
Education: Bachelor’s Degree
Location: Dubai, United Arab Emirates (UAE)