InterContinental Hotels Group
IHG® Hotels & Resorts is one of the world’s leading hotel companies, with around 345,000 colleagues working across more than 100 countries to deliver True Hospitality for Good.Job Details:
Ensures the prompt and systematic servicing of all business accounts (i.e., tracing, booking, contracting, communicating with departments, and following up with the group for feedback and future bookings).
Maintains high visibility in the surrounding community and in the hospitality community as appropriate.
Establishes and maintains contacts within the assigned industry.
Active outside face-to-face sales calling required (minimum 5 sales calls per day).
Identifies and analyses competition and takes appropriate action steps.
Follows the established Sales and Marketing strategies.
Establishes quarterly action plans for the handled key prospect and key accounts.
Maintains efficient sales office procedures and ensures the maintenance of accurate and updated account files and follow-up procedures.
Maintains all sales systems, such as sales records and reports, conference calendar, traces of history and potentials, logs of groups not previously accommodated, and mailing lists.
Set up appropriate filing systems of existing and potential accounts, keeping up to date and properly categorized.
Submit monthly and weekly sales plans as well as daily sales/activity reports which will also include persons entertained for sales purposes.
Professionally represents the hotel in community and industry organizations and events.
Provide feedback and support to all departments.
Participate as a team player with all departments.
Assist with projects and reports.
Communication: Must be able to speak, read, write, and understand the primary language(s) used in the workplace and by guests who frequently visit the workplace.
Experience: Previous hotel-related experience, sales management experience in hotel or service industry.
Physical: Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, visual acuity, hearing, writing, and excellent speaking ability.
Technological: Must be competent in computer skills (word processing, spreadsheets, data base). Background in automated sales office systems is helpful.
Should have a track record of successful customer service.
Outstanding written and verbal communication skill
Team player
Physically agile, and able to stand for extended periods.
Available to work shifts, over weekends and on public holidays
2+ years’ experience in an administrative role
Previous hotel experience is preferred