Sales Engineer Job in Dubai, United Arab Emirates

Role Overview: ICT Sales Engineer – BFSI & Retail

The ICT Sales Engineer (BFSI & Retail) is a pivotal role in driving business growth through strategic engagement with large-scale organizations in the Banking, Financial Services, Insurance (BFSI), and Retail sectors. The position focuses on identifying and capitalizing on business opportunities by understanding client technology needs and delivering tailored ICT solutions aligned with their strategic goals. This includes fostering long-term customer relationships, negotiating contracts, closing sales, and ensuring high customer satisfaction throughout the engagement lifecycle.

Key Responsibilities

• Identify and develop business opportunities within large-scale BFSI and Retail organizations.
• Analyze customer technology needs and provide customized ICT solutions to meet strategic objectives.
• Build and sustain long-term client relationships to drive loyalty and repeat business.
• Negotiate and finalize contracts while ensuring alignment with profitability and operational goals.
• Collaborate closely with technical, marketing, and finance teams to deliver comprehensive end-to-end solutions.
• Ensure high levels of client satisfaction and smooth project execution to strengthen customer trust and confidence.
  Position Context
• Operating in Dubai, the ICT Sales Engineer works in a dynamic and competitive enterprise
• technology market, where understanding client needs and offering bespoke ICT solutions are critical to success.
• The role is integral to expanding Al-Futtaim Technologies’ footprint in ICT services, particularly in the BFSI and Retail sectors.

Strategic Importance
The ICT Sales Engineer drives business growth by balancing new client acquisition, retention of existing accounts, and operational efficiency. This role is essential to aligning sales initiatives with the company’s financial and organizational strategies, ensuring sustainable growth while maintaining exceptional service quality.

Role Responsibilities

• As an ICT Sales Engineer (BFSI & Retail), you will play a critical role in driving sales and ensuring client satisfaction by focusing on the following:
• Key Deliverables
  1. Lead Generation and Customer Acquisition
• Consistently identify and qualify high-value leads for ICT products and services, targeting enterprise-level accounts in BFSI and Retail sectors.
• Maintain a robust sales pipeline with a minimum of [number] qualified leads per quarter, contributing to consistent business growth.
  2. Relationship Management
• Build and nurture strategic relationships with high-value clients across telecom, government, and retail sectors.
• Conduct regular client reviews, ensuring a retention rate of at least 85% and achieving high customer satisfaction.
  3. Solution Tailoring and Presentation
• Analyze client needs and present tailored ICT solutions, emphasizing their features, benefits, and competitive advantages to meet business objectives.
  4. Proposal and Contract Management
• Prepare and deliver professional proposals, quotes, and contracts.
  Negotiate terms effectively, ensuring alignment with both client expectations and company goals.
  5. Sales Execution and Follow-Up
• Drive timely closure of sales opportunities and oversee the smooth delivery and installation of ICT solutions to clients.
  6. Customer Support and Issue Resolution
• Provide post-sales support by promptly addressing and resolving client concerns to ensure service excellence and satisfaction.
• 7. Performance Monitoring and Reporting
• Track and analyze key sales metrics such as lead conversion rates, customer acquisition costs, and account profitability.
• Regularly refine strategies to meet or exceed quarterly and annual sales targets.
• 8. Collaboration and Coordination
• Partner with internal teams, including procurement, marketing, and finance, to enhance sales processes and ensure seamless delivery.
• 9. Professional Development and Industry Engagement
• Stay updated on ICT industry trends and innovations through participation in training sessions and relevant events.
  Required Skills for Success
• Behavioral Competencies
• Strong relationship-building and communication skills.
• Expertise in solution-based selling and customer engagement.
• Leadership ability to influence client decisions and motivate teams.
  Qualifications and Knowledge
  Education: Bachelor’s degree in Computer Science, Engineering, Business, or related fields.
  Experience: At least 7 years of experience in ICT sales or a similar role, preferably within BFSI and Retail sectors.
  Language Skills: Arabic proficiency is a plus.
  Technical Skills
• Deep knowledge of ICT solutions, including hardware, software, cloud, networking, security, and telecommunications.
• Proficiency in CRM tools, Microsoft Office, and other relevant software.
• Excellent presentation, negotiation, and client management skills.
  Personal Attributes
• Results-driven, self-motivated, and customer-focused.
• Collaborative team player with strong coordination skills.
• Flexible and willing to travel as required.