Reservation Agent

Full Time

Landmark Group

Landmark Group - where the entrepreneurial spirit thrives, and careers flourish in the ever-evolving world of retail. As a trailblazer in the industry with world-renowned and unique homegrown brands, we have been shaping trends, fostering creativity, and celebrating individuality since our inception. Our commitment to innovation, customer experience and excellence has established us as a leader in the retail landscape.

Job Details:
Delivers on plans and objectives where reservations initiatives & hotel targets are achieved · Builds and maintains effective working relationships with all key stakeholders (e.g.: sales and front office) · Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Supports the smooth running of the central reservations department, where all aspects of the guest journey and experience are delivered to the highest level · Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution ·
Knowledge, Skills & Experience

Education Intermediate or hospitality diploma or equivalent

Others Minimum one-year reservation experience Excellent interpersonal and communication skills Speak, Read and Write English. Arabic will be preferred Team player and accustomed working in high pressure environment.

Tech Experience Opera PMS. – Required Microsoft Office – Required CRS: TravelClick – Preferred