About the Role
Al Tayer Group is looking for a customer-focused and sales-oriented Rental Agent in Dubai, UAE, to manage daily car rental operations and provide excellent customer service. The successful candidate will handle vehicle rental enquiries, process bookings, prepare rental agreements, coordinate vehicle deliveries and manage payment transactions.
This role involves working directly with customers, ensuring rental procedures are followed and contributing to car rental sales targets. Candidates with previous experience in rental sales within the GCC market are encouraged to apply.
Key Responsibilities
Attend to walk-in customers and telephone enquiries regarding car rental services, vehicle availability, rental rates and booking options.
Process vehicle rental reservations and provide accurate information about rental terms, charges and conditions.
Deliver professional customer service while following company operational policies and rental procedures.
Verify customer identification documents, driving licences and other required credentials before processing rental agreements.
Prepare rental contracts and coordinate vehicle handovers to customers.
Ensure vehicles are clean, hygienic and in excellent condition before delivery.
Inspect returned rental vehicles for damages, mileage and other relevant details.
Process customer payments, obtain necessary approvals and ensure all rental documentation is completed accurately.
Monitor overdue rental agreements and follow up with customers to ensure timely vehicle returns.
Coordinate monthly payment collections and follow up on outstanding customer balances.
Manage disputed traffic fines and payment-related issues by communicating with customers and arranging timely recovery.
Ensure police system information and vehicle-related records are updated promptly.
Monitor overtime (OT) for drivers across assigned rental locations.
Coordinate with drivers to support smooth vehicle delivery and collection operations.
Maintain accurate rental agreements, daily sales reports and other operational records.
Submit required documents and daily sales reports to the main office on time.
Maintain cleanliness and professional presentation of the rental counter.
Support the achievement of rental sales targets while maintaining high customer satisfaction standards.
Qualifications and Requirements
Education
– High school certificate or equivalent qualification.
Experience
1–3 years of experience in car rental sales or vehicle rental operations.
Previous experience in the GCC car rental market is required.
Skills and Competencies
Good customer service and communication skills.
Knowledge of car rental procedures, booking processes and rental agreements.
Ability to handle customer enquiries and manage rental reservations.
Understanding of vehicle inspection, handover and return procedures.
Good payment collection and documentation management skills.
Ability to resolve customer complaints and payment disputes professionally.
Strong organizational and time management abilities.
Ability to work in a target-driven environment.
Good coordination skills when working with drivers and operational teams.
Job Details
| Category | Details |
|---|---|
| Company | Al Tayer Group |
| Job Title | Rental Agent |
| Location | Dubai, UAE |
| Industry | Car Rental / Automotive |
| Department | Sales / Rental Operations |
| Experience | 1–3 Years |
| Education | High School Certificate |
About the Opportunity
This is an opportunity to develop your career in the UAE automotive and car rental industry with Al Tayer Group. The Rental Agent position offers exposure to customer relationship management, vehicle rental sales, booking operations, payment processing and fleet coordination.