Majid Al Futtaim
Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we doJob Role:
The Receptionist is the first point of contact for all visitors and telephone calls to the Majid Al Futtaim reception(s). This role represents the front face of the reception to internal and external customers
Job Responsibility:
Ensure compliance with the MAF GS’s Code of Conduct, Departmental policies and Human Capital Policies and Procedures as well as adherence to MAF Global Solution values and exhibit the same all the time
Role model exemplary customer service standards for all internal and external customers
Meet and greet and support proactively across all administrative tasks
Ability to handle emergencies
Answer all phone calls in a professional and timely manner, directing calls to the appropriate contacts, taking messages where necessary
Manage the mail deliveries to Head Office ensuring appropriate distribution
Support all employees with administration requests.
Immediately report any poor levels of cleanliness, maintenance issues, behavioural concerns or anything that may affect the image of the organization and the customer journey to the Line Manage
Job Requirement:
Timely resolution of requests
Multitasking and time-management skills, with the ability to prioritize tasks
Computer literate (MS office) and Telephone etiquette
Effective verbal and written communication skills in English (Arabic would be an advantage)
Attention to detail and accuracy
Ability to handle difficult customer / client / employee situations.
WHAT WE OFFER
Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work from any country in the world for 30 days a year.