Al Futtaim Private Company LLC
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.Job Role:
This role of Parts Manager for Trucks at FAMCO Dubai, UAE, is a pivotal position in our Aftersales operation. Your primary mission is to strategically manage and optimize all aspects of our Aftersales operations for Volvo Trucks. With a core focus on delivering exceptional customer service, maximizing parts sales and margins, enhancing workshop productivity and efficiency, you will play a key role in ensuring profitability.
Job Responsibilities:
Facility Management: Manage, protect, and provide for all branch facilities. Maintain high Health & Safety standards and comply with environmental requirements in line with current and proposed future regulations.
Effective Communication: Foster a high level of transparent and brand-aware communication, both internally and externally. Facilitate the free flow of information and ideas.
Team Development: Implement training and coaching programs for staff, ensuring they have the competence to perform their roles effectively.
Appraisals and Succession Planning: Conduct appraisals in line with company systems and requirements. Create and maintain a branch succession plan.
Policy Adherence: Promote and encourage the implementation and adherence to all company policies and procedures within the branch.
Aftersales Excellence: Assume full responsibility for achieving our trucks’ aftermarket targets, and work with the Planning and Analysis team to set monthly and quarterly objectives by model and branch.
Team Leadership: Lead and motivate the branch team to operate at peak performance, meeting both business and personal targets and fiscal goals.
Budget Management: Prepare business budgets and forecasts, accounting for immediate and future market opportunities and constraints. Align branch resources accordingly.
Adaptability: Execute additional tasks to meet business project-related, development, and change objectives.
Aftersales Campaigns: Collaborate with retail partners to ensure that aftersales campaigns are relevant and capable of delivering the aftersales plan.
Required skills:
Communication Skills: Excellent communication skills, with a strong command of English.
Educational Background: Diploma or equivalent further education in business management or automotive subjects.
Experience: A minimum of 7 years of experience in trucks Aftersales, with a detailed knowledge of the truck industry, particularly in service, parts, and parts sales.
Technical Proficiency: General user of Microsoft Office packages, workshop loading, and parts management systems.
About the team:
Our team at FAMCO is a dynamic, passionate, and professional group dedicated to delivering excellence in our Aftersales operations. We place a strong emphasis on open communication, collaboration, and collective commitment to driving success in this vital aspect of our business.
Job Experience:
Proficiency in relevant software and systems.
Exceptional communication skills.
Strong leadership and team development abilities.
Your extensive experience in trucks Aftersales.
Your in-depth knowledge of the truck industry, particularly in service, parts, and parts sales.