Job Overview
Al-Futtaim Automotive – FAMCO is looking for a customer-focused and sales-oriented Parts Counter Representative in Dubai, UAE, to join its Aftersales team. This opportunity is suitable for professionals with experience in automotive parts sales, spare parts operations, inventory coordination, and customer service.
As a Parts Counter Representative, you will assist customers in identifying and purchasing the correct automotive spare parts and accessories while supporting workshop operations and aftersales service delivery. You will be responsible for achieving parts sales targets, maintaining accurate transactions in SAP, coordinating parts availability, and building strong customer relationships.
The successful candidate will combine automotive parts knowledge with effective communication, sales skills, and attention to detail to improve customer satisfaction, increase revenue, and support efficient workshop operations.
Key Responsibilities
1. Automotive Spare Parts Sales
- Achieve assigned parts sales and revenue targets through effective customer service, upselling, and cross-selling.
- Assist customers in identifying suitable automotive spare parts and accessories based on their requirements.
- Recommend relevant parts, accessories, and maintenance solutions to support customer needs.
- Identify additional sales opportunities and contribute to business growth.
- Build and maintain positive relationships with customers to encourage repeat business and long-term loyalty.
- Provide accurate information about parts availability and coordinate with relevant teams when items are unavailable.
2. Customer Service and Relationship Management
- Deliver professional customer service at the parts counter and throughout the sales process.
- Understand customer requirements and help identify the correct replacement parts.
- Respond to customer enquiries regarding parts specifications, availability, orders, and delivery schedules.
- Coordinate with Service Advisors, Job Controllers, technicians, and workshop teams to ensure timely parts supply.
- Provide customers with updates regarding reservations, orders, and parts availability.
- Handle customer concerns professionally and work toward satisfactory resolutions.
- Contribute to customer satisfaction, retention, and reliable aftersales service.
3. Sales Orders and SAP Documentation
- Create and maintain accurate sales orders, parts reservations, and customer records in SAP.
- Update parts transactions and relevant information in the company’s systems.
- Use the Electronic Parts Catalogue (EPC) to identify and verify the appropriate parts, where applicable.
- Ensure all sales transactions and documentation comply with company procedures.
- Monitor outstanding orders and coordinate with the relevant teams to support timely fulfilment.
- Maintain accurate records to support operational efficiency and customer follow-ups.
4. Inventory and Stock Management
- Support inventory control activities to ensure the availability of required automotive parts.
- Coordinate with inventory and warehouse teams regarding stock availability and replenishment.
- Assist with inventory audits and stock verification activities.
- Follow established procedures for parts handling, storage, and documentation.
- Report stock discrepancies and help resolve inventory-related issues.
- Support efficient parts distribution to customers and workshop operations.
5. Teamwork and Operational Excellence
- Work closely with Parts Supervisors, Service Advisors, Technicians, Job Controllers, and Workshop Managers.
- Coordinate parts requirements to minimize workshop delays and improve service turnaround times.
- Follow company policies, operational procedures, and quality standards.
- Maintain accurate system records and ensure timely communication with internal stakeholders.
- Contribute to sales performance, customer satisfaction, and on-time parts delivery objectives.
- Support continuous improvements in parts sales and aftersales operations.
Required Skills and Qualifications
Candidates applying for Parts Counter Representative jobs in Dubai should meet the following requirements:
- Education: Diploma or equivalent qualification, preferably in an automotive-related field.
- Experience: 3–5 years of experience in the automotive industry, ideally in parts sales or parts operations.
- Automotive Knowledge: Good understanding of automotive spare parts, accessories, and aftersales operations.
- Sales Skills: Ability to identify customer requirements, recommend suitable products, and achieve sales targets.
- Customer Service: Strong customer relationship management and communication skills.
- Technical Skills: Working knowledge of SAP and Electronic Parts Catalogue (EPC).
- Computer Skills: Proficiency in Microsoft Office applications.
- Language Skills: Good command of English; basic Arabic communication skills are an advantage.
- Problem-Solving: Strong attention to detail, accuracy, and the ability to resolve customer and inventory issues.
- Teamwork: Ability to collaborate effectively in a fast-paced, target-driven environment.
- Professionalism: Honest, responsible, customer-oriented, and culturally sensitive approach.
About the Aftersales Team
You will join a professional Aftersales team responsible for supporting automotive parts sales, workshop operations, and customer service. The role involves close coordination with service and workshop personnel to ensure the correct parts are available when needed.
By maintaining accurate records, managing customer enquiries, and supporting efficient parts supply, you will help the team improve service delivery, customer retention, and overall business performance.
About Al-Futtaim Automotive – FAMCO
Al-Futtaim Automotive is a major mobility business operating across the Middle East, Asia, and North Africa. Its operations cover passenger vehicles, commercial vehicles, industrial equipment, logistics, leasing, aftersales, and financial services.
FAMCO is part of Al-Futtaim’s automotive business and is associated with commercial and industrial equipment solutions. Its aftersales operations support customers through parts availability, technical support, maintenance, and service solutions.
Working with Al-Futtaim Automotive provides an opportunity to contribute to a professional mobility business focused on customer experience, operational efficiency, and continuous improvement.
Career Opportunity in Automotive Spare Parts Sales
This position is suitable for experienced automotive professionals looking to develop their careers in spare parts sales, inventory coordination, and aftersales operations in the UAE.
Candidates with strong automotive product knowledge, SAP experience, customer service skills, and a results-driven approach are encouraged to review the vacancy requirements.
How to Apply for Parts Counter Representative Jobs in Dubai
Interested candidates should prepare an updated CV highlighting their automotive parts experience, sales achievements, SAP knowledge, EPC experience, inventory coordination, and customer service capabilities.
Job Title: Parts Counter Representative
Company: Al-Futtaim Automotive – FAMCO
Job Location: Dubai, United Arab Emirates
Department: Aftersales / Automotive Spare Parts
Education: Diploma or equivalent qualification
Experience: 3–5 years, preferably in automotive parts sales or operations
Key Skills: Automotive spare parts, SAP, EPC, sales, customer service, and inventory management