Job Overview
Al-Futtaim Automotive is building a strong talent pool of experienced Parts Advisors for future job opportunities across the UAE, including Dubai.
This opportunity is ideal for automotive professionals with experience in spare parts sales, parts operations, inventory management, and customer service.
As a Parts Advisor, you will support retail customers and workshop operations by identifying the correct automotive parts, checking availability, processing orders, and coordinating timely parts delivery. You will also contribute to parts sales growth, customer satisfaction, and efficient aftersales operations.
The successful candidate should have strong automotive parts knowledge, experience using Electronic Parts Catalogue (EPC) systems, and the ability to build positive relationships with customers and internal teams.
Key Responsibilities
1. Automotive Parts Sales and Customer Service
- Assist retail customers and workshop teams in identifying and sourcing the correct automotive spare parts.
- Understand customer requirements and recommend suitable parts, accessories, and products.
- Provide accurate information about parts specifications, availability, and pricing.
- Drive parts sales through effective upselling and accessory promotion.
- Apply discounts appropriately while following company sales policies.
- Deliver excellent customer service and build long-term customer relationships.
2. Parts Ordering and Coordination
- Coordinate with Service Advisors, Parts Supervisors, and workshop teams regarding parts requirements.
- Check parts availability and provide accurate quotations.
- Process customer orders and reservations efficiently.
- Monitor order status and communicate expected parts arrival timelines.
- Ensure timely supply of parts to support workshop operations.
- Resolve parts-related queries and coordinate with relevant departments.
3. Inventory Management and Stock Control
- Support regular inventory checks and stock control activities.
- Maintain accurate records of parts sales, orders, and reservations.
- Follow inventory management procedures to minimise errors and potential financial losses.
- Assist in monitoring parts availability and stock requirements.
- Ensure compliance with established operational processes.
4. SAP and Administrative Responsibilities
- Accurately enter and maintain customer and transaction information in SAP.
- Process sales orders and parts reservations according to company procedures.
- Maintain accurate documentation and transaction records.
- Use Electronic Parts Catalogue (EPC) systems to identify the correct automotive components.
- Support reporting and administrative activities related to parts operations.
5. Teamwork and Operational Support
- Work closely with Parts Supervisors, Service Advisors, Job Controllers, Technicians, and workshop teams.
- Maintain effective communication between customers and internal departments.
- Support smooth coordination between parts sales and aftersales operations.
- Contribute to customer retention and overall workshop efficiency.
Required Skills and Competencies
Candidates applying for Parts Advisor Jobs in Dubai should demonstrate the following skills:
- Strong knowledge of automotive spare parts and accessories.
- Experience in automotive parts sales and customer service.
- Proficiency in Electronic Parts Catalogue (EPC) systems.
- Good understanding of automotive parts identification and ordering processes.
- Knowledge of inventory management and stock control.
- Working knowledge of Microsoft Office applications.
- SAP knowledge is preferred.
- Strong customer handling and interpersonal skills.
- Excellent communication and coordination abilities.
- Conversational English and basic Arabic-speaking ability.
- Customer-focused attitude and strong teamwork skills.
- Ability to work effectively in a busy automotive aftersales environment.
Qualifications and Experience
To qualify for Parts Advisor opportunities at Al-Futtaim Automotive, applicants should have:
- Diploma or equivalent educational qualification.
- Previous experience in the automotive industry.
- Strong knowledge of automotive spare parts and product identification.
- Experience in parts sales, customer service, or automotive parts operations.
- 3 to 5 years of experience within the automotive industry, preferably in a similar Parts Advisor role.
- Practical experience using Electronic Parts Catalogue (EPC) systems.
- Working knowledge of Microsoft Office.
- SAP experience is an added advantage.
- Good communication and customer relationship management skills.
About the Aftersales Parts Team
As a Parts Advisor, you will join a dynamic aftersales parts team and work closely with Parts Supervisors, Service Advisors, Job Controllers, Technicians, and workshop professionals.