Operations Manager

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions, automotive, financial services, real estate, retail and healthcare, employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand, responding to the changing needs of our customers within the societies in which we operate.

Job Details:
The primary focus of the role will be to support sales operations by planning, organizing and implementing administrative systems that enables a seamless back-office services.

Job Role:
Improve quality of work and adherence to SOPs (standard operating procedures) across Sales division, recommend and implement changes that is in line with Group policies and Business KPI’s.
Provide analytic support with sales business information that can contribute to performance reviews, operational decisions, and improvement plans.
Accomplishes staff results by communicating job expectations, monitoring, coaching, and implementing systems, and procedures to Sales Coordinators.
Support Sales by planning, organizing and implementing administrative systems that enables a seamless back office services for Cars, Motorcycle, Power Product and Marine.
GL Account Reconciliation: Ensure payments are allocated to the correct product condition codes for each invoice and matches with both Orient and workshop invoices.
Continually support the business with SAP and Fastrack systems enhancement and maintenance that enables smooth customer experience within the Sales Process.

Required Skills:
Supervisory experience.
Communication skills.
Backoffice administration and coordination experience.
Sales operations experience.

Reporting to the Managing Directors and will work closely with the broader Trading Enterprise teams and internal and external stakeholders and manage a team of 9 direct reports.

Experience with SAP and Fastrack systems.
Proficient in Microsoft Office.
Proficient in English.
Bachelor’s Degree.
3-5 years automotive retail experience.
Experience with sales operations administration.