Responsibilities
Check local publishing and monitor comments, complaints and negative themes against RTA.
Monitor and follow up the local programs (direct broadcast programs in various radio stations) and record complaints/suggestions from public or important interviews and forward them to the concerned department.
Collect all information published in various media regarding observations and suggestions and forward them to the concerned departments with complainers and suggestions data.
Enter complaints and negatives remarks in the CRM system.
Prepare RTA daily media report and send them to the concerned departments.
Carry out all complaints inventory in the monthly list and archive it.
Write minutes of meetings, file and follow up the assigned tasks as per the manager instructions.
Perform other roles and responsibilities associated with the position when appropriate.
Qualifications
KNOWLEDGE, SKILLS AND EXPERIENCE :
Diploma
0-2 years of working experience
Basic Computer-literate performer.
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Resourceful team player who excels at building trusting relationships with customers and colleagues.
Fluent in English reading, writing and speaking. Arabic will be an advantage.
Excellent Business writing skills