Job Overview
Al-Futtaim Electric Mobility is looking for an experienced Master Technician to join its BYD Service Centre team in the UAE. This opportunity is ideal for automotive professionals with advanced vehicle diagnostic skills, strong technical knowledge, and experience in dealership workshop operations.
As a Master Technician, you will be responsible for diagnosing, repairing, and maintaining vehicles in accordance with BYD manufacturer guidelines and Al-Futtaim Automotive quality standards. The role combines advanced technical expertise with customer interaction, ensuring accurate repairs, efficient workshop operations, and a high level of customer satisfaction.
The successful candidate will use advanced diagnostic systems and specialised service tools to identify vehicle faults, carry out complex repairs, support first-time fix targets, and help maintain workshop productivity. You will also assist junior technicians and contribute to the development of technical capabilities within the aftersales team.
Candidates with 6–7 years of light vehicle technician experience, including at least two years in vehicle diagnostics, are encouraged to review the qualifications and requirements for this position.
Key Responsibilities
1. Vehicle Diagnostics and Technical Repairs
- Perform advanced vehicle diagnostics, fault finding, and troubleshooting using approved BYD diagnostic systems and specialised service tools.
- Carry out mechanical, electrical, and electronic repairs in accordance with manufacturer repair manuals and technical standards.
- Complete periodic vehicle maintenance, inspections, and approved accessory installations.
- Identify the root causes of vehicle faults and recommend appropriate repair solutions.
- Interpret wiring diagrams, technical manuals, diagnostic reports, and repair documentation.
- Ensure repairs are completed accurately and efficiently to minimise repeat repair cases.
- Follow the Fix It Right (FIR) process to improve first-time fix rates and overall service quality.
2. Customer Service and Vehicle Handover
- Support the customer service journey from service bookings and appointment scheduling through repair completion and vehicle handover.
- Communicate technical findings, repair requirements, and vehicle condition information clearly and professionally.
- Explain diagnostic results and recommended repairs in language customers can understand.
- Coordinate with workshop supervisors and service teams to ensure vehicles are delivered within promised timelines.
- Help maintain positive customer relationships by providing accurate information and professional service.
- Support customer satisfaction objectives through reliable repairs and effective communication.
3. Workshop Operations and Documentation
- Prepare and maintain accurate work orders, technical reports, and electronic vehicle check (EVC) records.
- Handle relevant warranty, goodwill, leasing, and insurance documentation in accordance with company procedures.
- Record diagnostic findings, repair activities, and completed work accurately in the dealership management system.
- Support workshop productivity targets and ensure repair jobs are completed within agreed deadlines.
- Maintain diagnostic equipment, workshop tools, and specialised service equipment in good working condition.
- Ensure tools and equipment are properly maintained, calibrated, and updated where required.
4. Quality, Safety and Compliance
- Follow BYD repair procedures and Al-Futtaim Automotive workshop standards.
- Comply with health, safety, security, and environmental (HSSE) requirements.
- Maintain 5S workplace organisation standards to support a clean, safe, and efficient workshop.
- Ensure all repairs meet manufacturer quality requirements and relevant operational procedures.
- Identify technical issues that require escalation and communicate findings to the appropriate team members.
- Contribute to continuous improvement in repair quality, workshop efficiency, and customer service.
5. Teamwork and Technical Development
- Work closely with the Workshop Supervisor, service team, and other technicians to complete repair activities efficiently.
- Provide technical guidance and practical support to junior technicians.
- Share diagnostic knowledge and repair techniques to improve workshop capabilities.
- Support training and technical development initiatives related to BYD vehicles and electric mobility.
- Promote teamwork, accountability, and a customer-focused approach across the aftersales department.
Required Skills and Competencies
Candidates applying for Master Technician jobs in Dubai should demonstrate the following skills:
- Advanced vehicle diagnostics, fault finding, and troubleshooting expertise.
- Strong knowledge of automotive mechanical, electrical, and electronic systems.
- Proficiency in OEM diagnostic equipment, specialised service tools, and workshop machinery.
- Ability to interpret technical manuals, wiring diagrams, and diagnostic reports.
- Experience with automotive repair procedures, warranty documentation, and workshop operations.
- Understanding of vehicle inspection processes and quality assurance standards.
- Strong customer service and communication skills.
- Ability to explain technical problems and repair recommendations clearly.
- Good administrative, organisational, and time management skills.
- Familiarity with dealer management systems and computer-based workshop applications.
- Commitment to workplace safety, repair quality, and customer satisfaction.
- Ability to coach junior technicians and work effectively within a team.
Qualifications and Experience
To qualify for this Master Technician position, candidates should have the following qualifications and experience:
- IMI Light Vehicle Master Technician qualification at Level 3–4 or an equivalent technical certification.
- Advanced OEM certification, such as Diagnostic Master, Gold Technician, Level 3, or an equivalent qualification.
- Approximately 6–7 years of experience as a Light Vehicle Technician.
- At least two years of experience in a Diagnostic Technician role.
- Previous experience in an automotive dealership or authorised service centre is preferred.
- Experience working directly with customers in an automotive aftersales environment is highly desirable.
- Previous Service Advisor exposure is an advantage.
- Strong technical reporting skills and the ability to document diagnostic findings accurately.
- Knowledge of OEM and distributor workshop procedures.
- A valid UAE driving licence.
About the Aftersales Team
The Master Technician will join the Aftersales Team in a modern, customer-focused BYD service environment. The team is committed to delivering high-quality vehicle maintenance and repair services while maintaining technical excellence and professional customer care.
The role involves close collaboration with the Workshop Supervisor, service personnel, fellow technicians, and customers. The successful candidate will help ensure vehicles are diagnosed correctly, repaired efficiently, and returned to customers in line with promised delivery schedules.
About Al-Futtaim Electric Mobility and BYD
BYD is a global technology company known for its work in electric vehicles, battery innovation, and sustainable transportation. Its mission, “Technological Innovations for a Better Life,” reflects its focus on developing technologies that support cleaner and more efficient mobility.
Through Al-Futtaim Automotive, BYD vehicles are supported by an established regional automotive business with operations across the Middle East, Asia, and Africa.
Al-Futtaim Automotive operates across vehicle distribution, manufacturing, leasing, and aftersales services. Its automotive portfolio includes internationally recognised brands and a broad range of mobility solutions, covering passenger cars, commercial vehicles, electric vehicles, and industrial equipment.
The organisation focuses on innovation, customer experience, technical quality, and professional development. Its workforce of approximately 9,000 colleagues contributes to its continued growth and regional mobility operations.
Job Details
- Job Title: Master Technician
- Company: Al-Futtaim Automotive
- Business Division: Al-Futtaim Electric Mobility
- Automotive Brand: BYD
- Job Location: UAE
- Experience Required: 6–7 years as a Light Vehicle Technician, including at least 2 years in diagnostics
- Qualification: IMI Level 3–4 or equivalent; advanced OEM certification preferred
- Driving Licence: Valid UAE driving licence required
- Job Category: Automotive Jobs, Technician Jobs, Electric Vehicle Jobs
- Key Skills: Advanced Diagnostics, Vehicle Repairs, Automotive Electrical Systems, Workshop Operations, Customer Service